Beverly Hills

This hotel, an iconic landmark, is celebrated for its stunning ocean views and direct beach access, making it a memorable destination for guests. Its enduring appeal lies in its blend of old-world charm and exceptional hospitality, consistently delivered by a highly attentive team. The property is particularly well-suited for couples seeking a romantic escape, families desiring a comfortable stay with convenient beach proximity, and long-term guests who view it as a cherished "home away from home." To enhance your experience, guests often recommend taking advantage of the beautiful promenade for walks and being aware that while the hotel maintains high standards, some areas are noted as needing modernization to fully align with its luxurious reputation.

Facilities & Amenities
The hotel offers a range of facilities that significantly enhance the guest experience. The heated swimming pool is a major highlight, praised for its comfortable temperature and the excellent poolside service, which includes complimentary fresh towels, fruit skewers, and ice cream. While a gym is available, some guests noted that its equipment could benefit from an update. The spa offers relaxing treatments, though opinions on its overall facilities vary. Guests appreciate the convenience of valet service and a mini-bus for transport to nearby shopping centers. Thoughtful touches like welcome drinks and warm towels upon arrival, chocolates in the room, and evening cheese and wine tasting are frequently mentioned as delightful additions.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless, very clean, and well-maintained, with housekeeping providing frequent and thorough service. Most guests find the beds comfortable and appreciate the high-quality linens, ensuring a restful stay. However, feedback on room condition is mixed; while many enjoy the ocean views, some rooms are described as small or feeling dated and in need of modernization. Specific issues noted include small bathrooms, outdated showers (often over a bath, leading to leaks), non-working telephones, unclear televisions with limited channels, and a scarcity of electrical outlets. Some guests also reported noisy air conditioning and stiff balcony doors.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its deliciousness, variety, and quality, with many guests highlighting the extensive buffet and made-to-order options. The hotel's restaurants generally offer good food, with some specific dishes, such as the fish platter, receiving excellent reviews. However, some guests found the overall restaurant food to be inconsistent or not always meeting a five-star standard, with occasional complaints about slow service and a disappointing steak. Drinks and room service are noted by some as being expensive. The bar service also received negative feedback from a few guests regarding professionalism and speed.

Location & Accessibility
The hotel boasts an excellent location directly by the beach, offering stunning ocean views from all rooms. Guests highly value the easy access to the promenade for leisurely walks and jogging, and its close proximity to the lighthouse. The area is considered safe, allowing guests to comfortably walk to many nearby restaurants and shopping centers. Parking is available and secure, complemented by a convenient valet service. Additionally, the hotel provides a mini-bus service for transport to local attractions, such as the Gateway shopping center, adding to the overall convenience for guests.

Staff & Service
The staff consistently receives overwhelming praise for being exceptional, friendly, helpful, attentive, and professional. Guests frequently highlight their warm welcome, quick check-in and check-out processes, and willingness to go above and beyond, including accommodating early arrivals and special requests like anniversary celebrations. Housekeeping is noted for its efficiency and thoroughness, ensuring rooms are always pristine. The poolside service is particularly commended for its attentiveness, with staff readily providing towels, refreshments, and assistance. While most experiences are overwhelmingly positive, a few isolated incidents of unfriendly reception staff or slow restaurant service were reported, but these are exceptions to the generally high standard of service.

Additional Information
This hotel is often described as possessing an old-world charm and being steeped in history, with many guests having a long-standing personal connection to the property. A recurring theme in reviews is that while the hotel maintains high standards of service and cleanliness, it is in need of renovation or modernization in certain areas to fully align with contemporary five-star expectations. Guests appreciate thoughtful touches such as complimentary chocolates in the room and umbrellas provided for convenience. The hotel also has a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. Some guests noted the presence of monkeys in outdoor dining areas. The hotel's commitment to guest safety is evident through its excellent security.