Plaza Inn Ohud Hotel

The hotel's signature feature is its exceptional proximity to Masjid Al Nabawi, making it an ideal choice for pilgrims and religious travelers seeking convenient access to the holy site. While many guests appreciate this prime location, the hotel receives mixed feedback regarding its overall condition and service. It appears to be a suitable option for those prioritizing location above all else, particularly for short stays where amenities are less critical. To make the most of your visit, be prepared for a more basic accommodation experience and focus on the spiritual journey facilitated by the hotel's excellent position.

Facilities & Amenities
The hotel's facilities and amenities receive significant negative feedback. Many guests report a lack of hot water in the showers, and the water pressure is often described as very slow. Essential in-room conveniences like a kettle for boiling water, microwave, and complimentary drinking water are frequently noted as absent. The air conditioning units are often reported as not working properly or providing insufficient fresh air, leading to uncomfortable room temperatures. Guests also experience recurring issues with the key card system, requiring multiple trips to the reception for recoding. Furthermore, Wi-Fi is generally unavailable in guest rooms, with connectivity limited to the lobby area, and even there, it can be unreliable. The elevators are often described as insufficient and slow, especially during peak prayer times, leading to long waits. Some guests also mentioned a persistent smoking smell in the lobby and corridors.

Cleanliness & Room Comfort
Guest reviews consistently highlight significant concerns regarding cleanliness and room comfort. Many rooms are described as very small and congested, especially when extra beds are added, leaving minimal space for movement or luggage. The carpets are frequently reported as dirty, stained, and even smelly, with some guests suspecting mold buildup. Beds are often found to be uncomfortable, with old mattresses and dirty or worn-out linens and blankets. Bathrooms are a major point of contention, described as extremely small, unclean, and often featuring broken fixtures like sinks and showerheads, with some even reporting insect issues. Noise is another common complaint, stemming from both external construction work and internal air conditioning units, making it difficult to rest. Overall, the rooms are often perceived as old, poorly maintained, and lacking basic upkeep.

Location & Accessibility
The hotel's location is overwhelmingly praised as its strongest asset, being very close to Masjid Al Nabawi. Guests consistently report that it is within a short walking distance, typically 5-10 minutes, making it highly convenient for daily prayers and visits to the holy mosque. This proximity is particularly valued by pilgrims. The area around the hotel is described as having many shops, especially vibrant at night, and is considered easy to navigate for finding taxis. While the location is central and offers good accessibility to the main mosque, some guests noted that it might be a slightly longer walk (15-20 minutes) for women to reach their designated prayer areas. Information regarding parking is mixed, with one mention of dedicated parking but another stating a lack of parking space.

Staff & Service
Feedback on staff and service is notably mixed. While some guests commend the friendly staff, their helpfulness, and the willingness to accommodate requests like early check-in or late check-out, a significant number of reviews describe the service as very poor. Many guests report rude or uncooperative behavior from reception staff, particularly concerning issues like Wi-Fi access, room changes, or key card problems. Housekeeping service also receives varied comments; some appreciate daily cleaning, while others complain about a lack of regular service or unresponsiveness to requests for amenities like toilet paper or fresh towels. The absence of a bell boy for luggage assistance is a recurring point of frustration for some arrivals.

Additional Information
Guests should be aware that the hotel's overall condition is frequently described as old and rundown, with many facilities and furnishings appearing worn out or broken. There are recurring mentions of unpleasant odors throughout the hotel, particularly in the lobby and corridors, and sometimes in the rooms themselves. Some guests reported issues with electrical outlets not working and a general lack of basic in-room amenities like a phone to contact reception or glasses for drinking. A few guests also noted that the hotel can be overly populated, leading to crowded common areas. It is advisable for guests to manage their expectations regarding the hotel's age and maintenance, focusing instead on its primary advantage of proximity to the holy mosque.