Holiday Inn Express Guanajuato by IHG

This hotel is a popular choice for its covered pool, which serves as a signature feature, providing a relaxing and enjoyable amenity for guests. Its location, while not in the immediate city center, offers excellent accessibility to major highways, making it an ideal base for families and sightseers exploring the wider region, including nearby cities. Business travelers also find the hotel convenient due to its quiet environment and efficient services. Guests frequently commend the attentive and friendly staff, as well as the comfortable accommodations. To enhance your stay, be prepared for potential waits for the single elevator, and consider using ride-sharing services or taxis for quick trips to the downtown area.

Facilities & Amenities
The hotel features a popular covered pool that is often praised for its pleasant, warm water, making it a hit with families, though some guests note the area can be humid or that pool hours are somewhat limited. A fitness center is available, though some visitors describe it as basic and suggest more varied equipment, such as weights, would be beneficial. Free Wi-Fi is generally reliable throughout the property, ensuring guests can stay connected. While ice machines are present on floors, some reviews indicate they can be out of order or difficult to access. The hotel also offers self-service laundry facilities, which are convenient, but a few guests mention that the machines could be cleaner or that dryers are sometimes unavailable. A recurring point of concern is the single elevator, which many guests find to be old, slow, noisy, and insufficient for the hotel's capacity, leading to significant wait times, especially during peak periods.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the rooms as spacious and comfortable, featuring highly praised comfortable beds and pillows that ensure a restful sleep. However, a notable number of reviews highlight that the rooms, while clean, appear old and outdated, with some mentioning worn carpets, peeling wallpaper, or dated furniture. The air conditioning receives mixed reviews; some find it effective, while others report it doesn't cool sufficiently, emits unpleasant odors, or is noisy. The bathrooms are a frequent point of concern, often described as needing remodeling or maintenance, with issues such as stained fixtures, mold, leaky showers, low water pressure, or noisy/slow-flushing toilets. Some guests also note the absence of a mini-fridge or issues with in-room coffee makers. Noise levels are varied, with some guests experiencing quiet stays, while others report noise transfer from adjacent rooms or the pool area.

Dining & Food Quality
The hotel offers a complimentary breakfast buffet that receives mixed but generally positive feedback. Many guests describe the breakfast as delicious, varied, and of good quality, with attentive staff. However, some guests find the options to be repetitive and basic, especially during longer stays, suggesting a need for more variety. There are occasional comments about food running out quickly when large tour groups are present. The hotel does not typically feature a full-service restaurant for lunch or dinner, but guests note the convenience of nearby dining options, including an adjacent establishment, or the availability of room service from a local restaurant. Some visitors express a desire for an on-site restaurant to provide more evening meal choices.

Location & Accessibility
The hotel's location is a significant advantage for guests traveling by car, as it offers easy access to major highways connecting to cities like Leon and San Miguel de Allende, allowing visitors to avoid the traffic and parking challenges of the city center. While not directly in the historic downtown, it is conveniently situated for quick trips, with taxis and ride-sharing services providing a short, approximately 10-minute ride to the center. Public transportation, including buses, is also accessible nearby. The availability of secure and ample parking, including covered options, is highly valued by guests, distinguishing it from many downtown accommodations. Some guests mention that certain parking areas can be unpaved or lack consistent security.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently praising their warmth, friendliness, attentiveness, and professionalism. Many reviews highlight the exceptional helpfulness of the front desk team, who are noted for their efficiency during check-in and their willingness to resolve any issues. The housekeeping staff is commended for maintaining clean rooms and ensuring a comfortable stay. Guests also appreciate the attentive service provided by the buffet staff, who are often described as going above and beyond to accommodate requests. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience, with many feeling welcomed and well-cared for throughout their stay.

Additional Information
Guests participating in the rewards program appreciate the benefits and the staff's proactive assistance in ensuring they receive their perks. Some visitors have noted a persistent chime or alarm-like sound in their rooms, which can be disruptive to sleep. There are also recurring reports of room keys frequently deactivating, requiring multiple trips to the front desk for re-activation. Certain rooms feature connecting doors, which, while convenient for some, can lead to increased noise transfer between accommodations. A few guests have experienced issues with online reservations not being honored upon arrival, leading to unexpected charges or room changes.