Hotel Camino de Piedra

This hotel offers a tranquil retreat, distinguished by its restaurant Bodega 4, which provides a spectacular view of the city and is consistently praised for its delicious food and excellent service. While some guests find the hotel to be a good value, others feel it is overpriced for the amenities provided. It is particularly well-suited for travelers seeking rest away from the bustling city center, as well as families looking for a quiet base with ample parking. Couples can also enjoy the serene atmosphere and the highly-rated dining experience. To ensure a comfortable stay, guests should be prepared for the hotel's distance from central attractions and plan transportation accordingly, as walking is not feasible. It is also advisable to confirm hot water availability upon arrival.

Facilities & Amenities
The hotel features a swimming pool, though it is frequently described as small, unheated, and often cold, leading to disappointment among many guests who were unable to use it for swimming. Some even liken its size to a jacuzzi or kiddie pool. On a positive note, the parking facilities are consistently praised for being ample, sufficient, and secure, which is a significant advantage given the hotel's location. Feedback on Wi-Fi is mixed; while some guests found it functional, others reported poor signal strength or that it did not reach their rooms. The televisions in the rooms generally offer a very limited selection of channels, often only two to four, with poor reception, and do not include cable or smart TV capabilities.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While many guests found their rooms to be clean and well-maintained, a notable number reported issues such as dirty rooms, stained sheets, or even the presence of cockroaches and bed bugs, which significantly impacted their stay. Rooms are frequently described as small, basic, and austere, often lacking essential furniture like a closet, nightstands, or a desk, making it challenging to store belongings. The beds and mattresses are a major point of contention, with numerous guests finding them hard and uncomfortable, likening them to "stone." Noise levels are a recurring complaint due to poor soundproofing, with guests frequently hearing conversations, footsteps, and general disturbances from neighboring rooms or early morning construction. Many rooms also lack air conditioning or fans, leading to discomfort depending on the weather. Issues with hot water are common, with guests reporting cold showers or needing to wait for hot water to become available. The bathrooms are often described as small, sometimes having a drainage odor, and lacking sufficient towels or bath mats.

Dining & Food Quality
The hotel's restaurant, Bodega 4, is a standout feature, consistently receiving high praise for its delicious food and spectacular view of the city. Guests frequently highlight the excellent service provided by the restaurant staff, contributing to a very positive dining experience. Feedback on breakfast is more mixed; while some guests enjoyed the buffet for its variety and quality, others found the options limited, the food quality poor, or the price expensive, especially when not included in the room rate. Some noted that the restaurant has limited operating hours, closing relatively early in the evening, which can be inconvenient for guests looking for later dining options on-site.

Location & Accessibility
The hotel's location is frequently mentioned as being far from the city center and main tourist attractions, making it not walkable to downtown. Guests consistently advise using taxis or ride-sharing services for transportation, with typical fares ranging between 50 to 100 Mexican pesos per trip. This distance provides a quieter environment away from the city's hustle and bustle, which some guests appreciate for relaxation. The hotel is situated on a hill, offering pleasant views. A significant advantage is the ample parking available, which is highly valued by guests traveling with their own vehicles, especially considering the challenges of parking in the city center.

Staff & Service
The staff at the hotel receives mixed reviews, though many guests commend their friendliness, attentiveness, and helpfulness, particularly the restaurant staff who are consistently praised for their excellent service. The check-in process is described as quick and efficient by some, while others reported issues with reception staff being unaccommodating, having a poor attitude, or not honoring reservations. Housekeeping also garners varied feedback, with some guests noting good cleanliness, while others experienced dirty rooms or a lack of towel changes. Some guests reported difficulties with staff not addressing noise complaints, not providing requested amenities like irons or additional towels, or issues with pet fees not being clearly communicated.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with their animals, though some found the associated fees unclear. A significant and recurring concern mentioned by guests is the presence of bed bugs and cockroaches in some rooms, which severely impacted their comfort and sleep. Guests should also be aware of certain hotel policies, such as the pool and restaurant closing relatively early in the evening, and the general absence of telephones in the rooms, meaning guests need to physically go to the lobby for any requests. Furthermore, some guests reported experiencing construction noise during their stay, particularly in the mornings, which could disturb their rest.