Hotel Ex-Hacienda San Xavier

The hotel, a beautifully preserved ex-hacienda, offers guests a unique and tranquil escape, blending historical charm with modern comfort. Its spacious rooms and picturesque grounds are frequently highlighted, providing numerous scenic spots for relaxation. The hotel's central location makes it an excellent choice for sightseers eager to explore the city's attractions on foot, while its serene atmosphere appeals to couples seeking a quiet getaway. Families also find it suitable, particularly due to the pool area. Guests consistently praise the attentive staff and the overall cleanliness of the property. To enhance your stay, it is advisable to confirm room amenities upon check-in and consider dining options outside the hotel for more variety.

Facilities & Amenities
The hotel features a pool area, which is a significant draw for many guests, especially families, with some mentioning a water slide. However, feedback on the pool is mixed, with several guests noting the water was often cold or appeared dirty, and the loungers were old. While the hotel offers Wi-Fi, some guests experienced poor signal or limited connectivity. Room amenities like televisions are often described as old, lacking smart TV capabilities, or having limited channels and signal issues. Some rooms also experienced problems with air conditioning not functioning properly or being noisy. Other reported issues include non-working safe boxes, damaged irons, and missing or non-functional hairdryers.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be spacious, clean, and equipped with comfortable beds and high-quality linens, ensuring a restful stay. However, some reviews highlighted significant concerns, including the presence of bugs such as spiders, cockroaches, and even bed bugs in rooms. A persistent humidity smell and dirty carpets were also noted by some. Issues with bathrooms included non-functional toilets, a lack of hot water during peak hours, and missing amenities like soap dishes. Noise levels were a concern for some, with reports of loud humming from machinery or street noise, though others found their rooms to be quiet.

Dining & Food Quality
The hotel's dining options receive mixed to negative feedback from guests. The breakfast buffet is frequently mentioned as being expensive with limited variety and often served cold. Many guests felt the quality did not justify the cost, suggesting better and more affordable options could be found outside the hotel. The main restaurant also garnered criticism for its high prices, tasteless food, and slow service. Some guests reported that the restaurant or bar was occasionally closed or had a very limited menu, with no dinner service available on certain days. While a few found the food to be acceptable, the overall sentiment suggests that dining at the hotel is not a highlight of the stay.

Location & Accessibility
The hotel boasts a generally favorable location, often described as being within walking distance of the city center and various museums, typically a 10-15 minute stroll. This makes it convenient for exploring key attractions. Parking is available on-site, which is a significant advantage in the city, especially for guests with larger vehicles. However, the parking service, often valet, can be slow, leading to delays, and it is typically an additional charge. While the hotel's elevated position offers tranquility, some guests found the walk back uphill challenging. Accessing the hotel by taxi or ride-sharing services like Uber can sometimes be difficult or expensive, particularly from the city center.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted positive interactions with various team members, noting their willingness to assist and provide information. The check-in process is often described as quick and efficient. However, some reviews indicated inconsistencies in service, with a few guests encountering staff members who seemed to be in a bad mood or lacked empathy. Specific issues included slow valet service, housekeeping not cleaning rooms or entering without permission, and a lack of response to phone calls from the front desk. Despite these isolated incidents, the overall impression of the staff is largely positive.

Additional Information
A recurring theme in guest feedback is the hotel's need for maintenance and refurbishment, with many areas described as outdated or neglected despite the property's inherent beauty. Some guests reported concerning incidents related to security, including suspicious phone calls to their rooms, and felt the hotel's response lacked empathy or resolution. The hotel's unique status as an ex-hacienda is a significant draw, offering a distinctive historical ambiance and numerous picturesque spots. While the hotel provides a tranquil environment, some guests noted a general lack of amenities like in-room mini-fridges or coffee makers. The parking service, while available, is an additional charge, which some guests found unexpected.