DoubleTree by Hilton Coventry

This hotel is widely recognized for its exceptionally friendly and helpful staff, particularly the reception team, who consistently go above and beyond to ensure a welcoming and comfortable stay. Guests frequently highlight the cleanliness and comfort of the rooms, often praising the comfortable beds, though some note a dated appearance in certain areas. The hotel's leisure facilities, including a swimming pool, gym, and sauna, are a significant draw for many, providing relaxation and recreation. It is an ideal choice for business travelers attending conferences or needing easy motorway access, as well as families seeking a convenient base with recreational options. Couples looking for a comfortable getaway and pet owners benefiting from the hotel's accommodating policy also find it suitable. To enhance your experience, consider requesting a room away from event spaces for a quieter stay, and be prepared for parking charges, as well as the convenience of nearby shops for essentials.

Facilities & Amenities
The hotel offers a range of facilities and amenities that generally enhance the guest experience. Most guests appreciate the presence of a swimming pool, gym, sauna, steam room, and jacuzzi, which provide opportunities for relaxation and exercise. However, feedback on these areas is mixed; some find the pool small, basic, or occasionally cold and crowded, while the jacuzzi is sometimes reported as cold or not working. The gym is described as adequate for a general workout but can feel tired or lack air conditioning. The changing rooms associated with the leisure club are frequently noted as small, shabby, or in need of maintenance. The hotel features a large and inviting lobby area and a bar, which are popular for socializing. Guests also benefit from EV chargers in the car park and generally efficient lifts, though one was occasionally out of service. There is also an on-site shop, though many guests find its prices excessively high.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests consistently describe their rooms as clean and comfortable, often highlighting the spaciousness and the quality of the beds, which are frequently praised for being comfortable and ensuring a good night's sleep. However, a significant number of reviews indicate that rooms can appear tired, faded, or outdated, with some mentioning peeling wallpaper, stains, or general wear. The bathrooms receive mixed comments; while some are clean, others are noted for mould, dirty grout, leaking showers or taps, and a general need for refurbishment. Issues with air conditioning or heating are common, leading to rooms being too cold or too hot, and some guests report noisy HVAC systems or corridor noise impacting sleep quality. In-room amenities like TVs are sometimes found to have limited channels or connectivity issues.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. Breakfast is frequently described as good, plentiful, and offering lots of choice, with many appreciating the freshly cooked items. However, some guests find the breakfast to be overpriced for its quality, with issues like food being cold or a limited variety of hot options. The coffee at breakfast is often mentioned as being served from a pot, which some find basic or not hot enough, and service can be slow during busy periods. The restaurant generally offers good food for dinner, with some dishes being highlighted as delicious and well cooked. Conversely, other guests report overpriced meals, slow service, incorrect orders, or food that is bland or lukewarm. The bar area is noted as a pleasant space, offering a good selection of drinks, though service can be slow and prices are considered high by some. Room service is generally praised for being prompt and efficient.

Location & Accessibility
The hotel's location is primarily valued for its convenient accessibility to the M6 motorway, making it an ideal choice for business travelers and those needing easy road connections. While not in a central city location, it is generally easy to find and offers proximity to a leisure park and various shops and restaurants nearby, including a supermarket directly across the road. A significant point of discussion among guests is the parking. The hotel provides a large and often secure car park with EV chargers, which is appreciated for its availability. However, the requirement to pay for parking (typically £6-£8 per night) is a frequent source of dissatisfaction, with many guests feeling it is overpriced and unjustified given the hotel's out-of-town setting. Some also note issues with tight parking spaces or potholes in the car park.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, being described as friendly, helpful, attentive, and professional. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay, with many individual team members receiving special commendation for their exceptional service. The check-in process is generally noted as quick and smooth, often accompanied by a warm welcome. In the restaurant, staff are praised for their attentiveness and courtesy, though some experiences mention them being stretched during busy periods. The bar staff are also often commended for their service, despite occasional reports of slowness. Housekeeping is generally effective in maintaining clean rooms, though some guests have noted instances of missed service or insufficient towels. When issues arise, staff are typically quick to resolve them, contributing to an overall positive service experience. The hotel is also noted for its pet-friendly and family-friendly service.

Additional Information
Guests frequently appreciate the hotel's signature warm welcome cookie upon arrival, which adds a personal touch to the check-in experience. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals, though some reviews mention challenges with noise from unattended pets or cleanliness issues in outdoor areas. Many guests note that while the hotel is generally clean and comfortable, certain areas and rooms appear tired or dated and could benefit from refurbishment to align with modern standards. Despite this, the hotel is highly regarded for its suitability for conferences and work events, with many attendees finding it a convenient and well-equipped venue. Loyal guests also highlight the benefits of their rewards program status, which can include room upgrades and complimentary services. Other miscellaneous points include the availability of late check-out and the observation that the on-site shop offers items at significantly inflated prices.