DoubleTree by Hilton Coventry Building Society Arena

The hotel offers a distinctive experience, being uniquely integrated within a football stadium and arena, with many guests appreciating the opportunity for pitch view rooms. This makes it an ideal choice for football fans attending matches, as well as event attendees and business travelers utilizing the adjacent convention facilities. While many guests consistently praise the attentive staff, the excellent breakfast, and the unparalleled convenience for stadium events, feedback on the hotel's overall condition is mixed. Some guests note that certain areas and rooms appear dated and could benefit from refurbishment, and there are recurring mentions of issues with air conditioning and general cleanliness. To enhance your stay, it is advisable to be aware of match days, which can bring increased noise and crowds, and to consider confirming your room's condition upon arrival.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied. A common point of concern is the reliance on a single lift, which guests report is frequently out of service or causes significant delays, leading to long walks, especially for those with luggage or mobility issues. The fitness center is described by some as small, dated, and having equipment that is not always functional. Many guests express a desire for an in-room fridge, noting its absence as an inconvenience. While some rooms are equipped with kettles, there are complaints about them being old or not working, and a general lack of toiletries or empty dispensers in bathrooms. Despite these points, the hotel does offer Wi-Fi, and its direct connection to the casino is a convenient amenity for some visitors.

Cleanliness & Room Comfort
The comfort and cleanliness of the rooms receive mixed reviews. Many guests find the beds comfortable and the linens clean, often highlighting the spacious rooms as a positive. However, a significant number of reviews describe the rooms as dated in appearance, with visible wear and tear such as stained carpets, dirty walls, and old furniture. Soundproofing is a frequent concern, with guests reporting noise from neighboring rooms, corridors, and stadium events impacting their sleep. Air conditioning is a major point of contention, often reported as not working, being too noisy, or leading to rooms being uncomfortably hot and stuffy due to sealed windows. Bathrooms are frequently criticized for being small, dated, having mould, and issues with drainage or lack of amenities like hairdryers. Some guests also mention bright LED lights in rooms that disturb sleep.

Dining & Food Quality
The hotel's breakfast consistently receives overwhelmingly positive feedback, with guests describing it as excellent quality, offering a wide variety of choices, and being the "best breakfast by far." Many praise the fresh ingredients, ample selection of hot and cold items, and the attentiveness of the breakfast staff. The food quality at breakfast is a standout feature, with options like cooked-to-order omelettes being particularly appreciated. However, feedback on other dining options is less consistent. The main restaurant and bar are sometimes criticized for having limited menus, especially on match days, or for being underprepared for the number of guests. Some guests report issues with the quality of evening meals or early closing times for the bar, making it difficult to find food or drinks within the hotel outside of breakfast hours.

Location & Accessibility
The hotel's location is highly praised for its convenience, particularly its direct connection to the arena and its easy motorway access (M6). This makes it an ideal base for attending events, conferences, or for those traveling through the region. Proximity to a shopping center and the casino is also noted as a benefit. However, parking is a significant point of contention; it is often described as expensive, with confusing payment systems, and not always feeling secure. Guests frequently mention the considerable walk to rooms from reception, describing the hotel layout as a "rabbit warren" due to its integration within the stadium structure. While convenient for specific events, the hotel is not considered central for general city exploration.

Staff & Service
The hotel staff generally receive high praise for their attentiveness and friendly reception. Many guests highlight the helpful service provided by the front desk, including efficient quick check-in processes and willingness to accommodate requests, such as providing portable heaters or assisting with room changes. The breakfast staff are consistently commended for their exceptional service, making guests feel welcome and ensuring a pleasant dining experience. While most interactions are positive, some guests report isolated instances of staff being unhelpful or disengaged, particularly when dealing with recurring room issues or processing refunds. Overall, the staff's dedication to guest satisfaction is a recurring theme, contributing significantly to the positive aspects of a stay.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which some reviews suggest are much needed, though the impact on guest experience varies. A recurring issue mentioned by guests is the lack of consistent hot water in rooms, particularly in showers, and problems with plumbing like noisy pipes or slow-draining baths. The hotel's unique stadium location means that noise from events and match days can be a significant factor, with some guests reporting loud music or crowd sounds impacting their stay. Additionally, some rooms have bright LED lights or display boards that can illuminate the room at night. While a pet-friendly policy is mentioned, finding suitable outdoor areas for pets can be challenging. Some guests also appreciate the rewards program benefits, such as room upgrades, when available.