Coastlands Musgrave Hotel

The hotel is celebrated for its exceptional staff and world-class spa facilities, offering a memorable and relaxing experience for many guests. Its spacious rooms, often featuring large balconies with city and harbor views, contribute significantly to a comfortable stay, making it a standout feature. The diverse dining options, particularly the breakfast buffet, are frequently praised for their quality and variety, catering to various tastes. This establishment is well-suited for couples seeking a romantic getaway, business travelers attending conferences due to its well-equipped venues, and families who appreciate the attentive service and spacious accommodations that ensure a pleasant visit for all ages. Guests consistently highlight the hotel's commitment to service and comfort as a core aspect of their experience. To enhance your visit, consider confirming your room type upon check-in to ensure it matches your booking, and be aware that while parking is secure, it now incurs a fee.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Its spa facilities receive consistent praise, described as world-class and a must-visit, providing excellent opportunities for relaxation and rejuvenation. The conference facilities are well-regarded, serving as a suitable venue for business events and meetings. Guests appreciate the secure and often spacious parking available on-site, although it is now a paid service, which some find inconvenient. While the swimming pool area is mentioned, some guests noted it was closed for servicing during their stay. Wi-Fi is generally available and works well, though a few guests reported issues with signal strength or access codes. The hotel also features elevators, which some guests found to be slow at times.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as very neat, spotless, and well-maintained by housekeeping. The spacious rooms are a highlight, often featuring comfortable beds with extra-length mattresses and quality pillows, ensuring a restful sleep. Many rooms boast large balconies with appealing city or harbor views, enhancing the overall ambiance. However, some guests noted that certain areas, such as the carpets, appear worn out and can have an unpleasant smell, suggesting a need for replacement. Issues with furniture and wardrobe doors needing repair were also mentioned, indicating that some rooms could benefit from renovation. Noise can be a significant concern, with reports of street noise, loud sounds from adjacent rooms, and even staff noise in corridors, impacting the quiet enjoyment of the stay. Additionally, some guests experienced issues with in-room telephones not working, TV channels being limited or unclear, and air conditioning not being effective enough.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is frequently lauded as exceptional, delicious, and offering a good variety of choices, with many guests praising its quality and prompt setup. However, some guests found the breakfast to be too spicy, with limited options for vegetarians, and noted issues with stale items or poor coffee quality. The buffet for lunch and dinner garners more varied opinions; while some describe it as gourmet and delicious, others found the selection limited, the food bland, overcooked, or not fresh, leading to disappointment. Specific dishes like the curries are often highlighted as particularly tasty. The restaurant food, when ordered à la carte, is generally well-received for its quality. Room service, however, occasionally faced criticism for slow delivery times and incorrect orders. The ambiance in the dining areas, sometimes featuring live music, is often appreciated by guests.

Location & Accessibility
The hotel boasts a central location that is convenient for many guests, particularly those attending conferences or visiting nearby hospitals. It offers easy access to and from the hotel, though some guests initially found the entrance awkward to locate. While not directly on the beach, it is considered close enough by some and provides good proximity to the city's central business district and entertainment hubs. Parking is available on-site and is generally described as secure and spacious, which is a significant advantage. However, a recurring point of contention is the new policy of charging for overnight parking, which many guests find unreasonable, especially given their expenditure at the hotel. The surrounding area is noted as busy, and while generally safe, some guests feel it is better suited for business trips than family holidays.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go the extra mile to ensure a pleasant stay, from handling special requests with a smile to assisting with luggage. The check-in process is often described as quick and smooth, contributing to a positive first impression. Housekeeping is generally commended for maintaining clean rooms, though a few guests reported inconsistencies in service. While most interactions are positive, some guests reported issues with staff attitude and professionalism in certain departments, including reception and security, and noted instances of staff being loud in corridors. Despite these isolated concerns, the overarching sentiment is that the staff's dedication to customer service significantly enhances the guest experience, making many feel welcomed and valued.

Additional Information
Guests should be aware that the hotel has undergone renovations, and while some rooms show signs of age, management is noted for being attentive to guest feedback regarding room condition. The hotel's spa is a significant draw, offering a highly praised experience, though some guests reported issues with noise from spa staff during the day. For those seeking a quiet stay, especially on weekends, it's important to note that the hotel can operate like a nightlife venue with a DJ and music, which typically stops late in the evening. The hotel also serves as a popular wedding venue, and while the events are well-managed, guests have reported noise from event deconstruction late at night. Some guests experienced minor inconveniences such as room access card issues and the absence of complementary water bottles in rooms. The hotel also has a cancellation policy that may involve a deduction for late cancellations.