The Jubilee Hotel West- with Spa Facilities

The hotel offers a memorable stay, particularly noted for its direct seafront access and extensive on-site entertainment, making it an ideal choice for families and couples seeking a lively seaside experience. Its friendly staff consistently receive high praise, contributing to an overall welcoming atmosphere. The hotel also stands out for its pet-friendly policy, accommodating pet owners with ease. Many guests find it to be an excellent value for money, especially given its prime location and the array of activities available. To make the most of your visit, be prepared for the unique parking arrangements and consider taking advantage of the diverse entertainment options.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Many guests appreciate the spa area, which includes a hot tub and offers various massage services, though some note these may incur additional charges. A significant highlight is the diverse on-site entertainment, featuring escape rooms, augmented darts, a pool table, shuffleboard, and a dedicated games room, providing ample activities for all ages. The bar area is often described as lively and well-stocked. While free Wi-Fi is available, some guests report inconsistent connectivity. The hotel is equipped with lifts, but several reviews mention them being small, slow, or occasionally out of order, which can be inconvenient, particularly for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests describe their rooms as clean, very clean, or even spotless upon arrival, often highlighting comfortable beds and fresh linen. However, a considerable number of reviews report issues such as dirty rooms, stained carpets, dusty surfaces, and mold, particularly in bathrooms and showers. Some rooms are perceived as small or dated decor, with complaints about thin walls leading to significant noise from adjacent rooms, the bar, or the street. Guests also mention rooms being hot due to a lack of AC, and some find the provided towels to be too thin or small. Issues like lack of amenities (e.g., soap, shampoo) and broken items (e.g., remotes, hairdryers) are also occasionally noted.

Dining & Food Quality
The hotel's dining options generally receive positive feedback. The buffet breakfast is frequently praised for being good, plentiful, and tasty, offering a satisfying start to the day with various cooked breakfast items. While most guests enjoy the breakfast, some mention that the continental options can be somewhat limited or that the hot food may not always be consistently warm. The on-site restaurant is well-regarded for its good food, delicious meals, and generous portions, often at reasonable prices. The bar area is also a popular spot, known for its vibrant atmosphere, well-made cocktails, and reasonably priced drinks, contributing to an enjoyable evening experience for many visitors.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, described as excellent, prime, and central. Situated right on the seafront, it offers convenient sea views from many rooms and provides easy walking distance to local attractions, the town center, and the train station. This makes it highly appealing for guests looking to explore the area on foot. However, parking is a significant and frequently reported challenge. The limited on-site parking is often described as chaotic arrangements, requiring guests to leave car keys at reception for staff to move vehicles, which many find inconvenient and concerning. There are also additional charges for parking, and some guests opt for free on-road parking or public car parks further away due to these issues.

Staff & Service
The hotel staff consistently receive overwhelmingly positive feedback, being described as exceptionally friendly, helpful, and welcoming. Guests frequently commend their accommodating and attentive nature, noting that staff often go above and beyond to assist with requests and resolve issues promptly. The efficient check-in process is generally appreciated, though some guests find the initial online registration a bit lengthy. The pet-friendly service is a particular highlight, with staff making efforts to ensure comfort for guests traveling with animals. While most interactions are positive, some reviews indicate mixed experiences with daily housekeeping, as rooms are not always serviced unless specifically requested, a policy the hotel attributes to respecting guest privacy.

Additional Information
The hotel is notably dog-friendly, a feature highly appreciated by pet owners, with staff accommodating pets in various areas and providing necessary amenities. A recurring point of discussion is the parking charges and the policy requiring guests to leave their car keys at reception for vehicle movement, which can be a source of frustration. The hotel's policy of no daily room service unless requested is mentioned by several guests, often explained as a measure to ensure guest privacy. A unique and popular aspect is the nightly entertainment, including karaoke and bingo, which creates a lively atmosphere and is particularly enjoyed by families. Some areas of the hotel, such as the bar, restaurant, and spa, have undergone recent refurbishment, offering a more modern feel compared to some of the guest rooms.