The Angel Hotel

This hotel is highly regarded for its excellent central location, making it a standout choice for exploring the town. Its proximity to shops, restaurants, and local attractions like the gardens makes it ideal for sightseers and couples seeking a convenient base. The hotel also caters well to business travelers and families due to its comfortable accommodations and good breakfast offerings. Guests consistently praise the quality of the breakfast and the general cleanliness of the property. To enhance your stay, consider requesting a room away from the street to minimize potential noise, and be aware of the on-site parking costs and limited availability.

Facilities & Amenities
The hotel offers a welcoming lounge and bar area that many guests find cozy and well-stocked, providing a pleasant space for relaxation. While there is no dedicated restaurant for evening meals, guests appreciate the convenience of the on-site bar. Some rooms are accessible by an elevator, but many guests note that certain areas, particularly on upper floors, lack lift access, which can be challenging for those with heavy luggage or mobility issues. The hotel provides Wi-Fi, though some guests have reported it can be intermittent. A notable modern amenity is the availability of a complimentary EV charger, which is a convenient feature for electric vehicle owners.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing their rooms as well-maintained. Most guests find the beds comfortable and spacious, ensuring a restful night's sleep. However, feedback on room condition is mixed; while some rooms are noted as refurbished and modern, a significant number are described as dated or tired, with issues like rust in bathrooms or sloping floors in older parts of the building. In-room amenities typically include tea and coffee making facilities. A recurring concern is noise levels, particularly in street-facing rooms, due to traffic and pub noise from thin windows. Additionally, some rooms can become too warm or stifling, even with fans provided.

Dining & Food Quality
The breakfast at the hotel is consistently highlighted as a major positive, with guests frequently describing it as excellent, delicious, and offering a wide range of choice. The cooked breakfast options are particularly popular, often praised for being freshly cooked to order with good quality produce. Guests also appreciate the variety of continental options, including a highly-rated fresh fruit salad, cereals, and yogurts. While the breakfast service is generally efficient and friendly, some isolated comments mention specific staff members being less welcoming. It is important to note that the hotel does not offer evening meals or room service, but its central location provides easy access to numerous dining establishments nearby.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the town. It is within easy walking distance of numerous shops, bars, and restaurants, as well as popular attractions like the gardens and the Royal Spa Centre. For those traveling by car, on-site parking is available, though it is often described as limited and with tight spaces, operating on a first-come, first-served basis. The parking incurs a daily fee. While street parking may be available after certain hours, it can be challenging to find. The hotel's proximity to public transport links, including the train station, further enhances its accessibility.

Staff & Service
Guest feedback on the staff and service is largely positive, with many reviewers commending the team for being friendly, helpful, attentive, and welcoming. Guests often highlight the quick check-in process and the staff's willingness to go above and beyond to assist with requests. However, there are some instances of mixed feedback, with a few guests reporting encounters with staff members who were perceived as unfriendly or unprofessional, particularly at reception or during breakfast service. A unique recurring point of concern for some guests is the hotel's policy of requesting that room keys be left at the reception desk when guests leave the premises, which some find inconvenient or insecure.

Additional Information
The hotel is housed in an older building with a distinct period charm, and while some areas have been modernised, guests should be aware that certain rooms retain a more traditional or dated aesthetic. A common observation is that rooms can be excessively warm, even during cooler months, sometimes requiring the use of provided fans or opening windows for comfort. Some guests have noted issues with water temperature in bathrooms, describing it as either intermittently hot and cold or extremely hot. The hotel is generally considered to offer good value for money given its prime location and the quality of its breakfast, despite the additional cost for on-site parking.