Leicester Marriott Hotel

This hotel is highly regarded for its spacious rooms and comfortable beds, providing a restful stay for many guests. Its impressive atrium and modern design create a welcoming atmosphere. The consistently praised staff and excellent breakfast are standout features that contribute significantly to guest satisfaction. The hotel is particularly well-suited for business travelers due to its convenient location and quiet environment, and for families who appreciate the ample room space and accommodating service. Couples also find it a pleasant retreat for a quiet getaway. To enhance your experience, consider requesting a room away from adjoining doors to minimize potential noise, and be aware that an additional fee applies for parking.

Facilities & Amenities
Guests frequently commend the hotel's gym, noting its good equipment and suitability for a hotel fitness center, though some wish for extended operating hours. The executive lounge is a popular feature, offering a good selection of food and drinks, and is often described as comfortable and well-managed by efficient staff. However, a recurring point of disappointment for many returning guests is the permanent closure of the swimming pool, which used to be a valued amenity. While Wi-Fi is generally reliable, some guests have reported occasional connectivity issues. The hotel also provides EV chargers, though their functionality and availability have been inconsistent, leading to inconvenience for some electric vehicle owners. The atrium and other communal areas are widely appreciated for their beautiful, airy, and relaxing ambiance.

Cleanliness & Room Comfort
Guests consistently praise the comfortable beds, often described as huge and ensuring a restful night's sleep. The spacious rooms are also a highlight, providing ample space for relaxation. While overall cleanliness is generally well-regarded, some guests have reported isolated issues such as hair in bathrooms, stains on carpets or walls, or dirty toilet seats. Air conditioning receives mixed feedback; many guests experience issues with it not working effectively, leading to rooms being too warm, or find it noisy, though others report it functioning well. Despite generally quiet surroundings, noise levels can be a concern, particularly from adjoining rooms or hotel events. In-room amenities like mini-fridges, irons, and coffee/tea supplies are appreciated, though some find the latter limited and note the absence of complimentary bottled water. The bathroom facilities are generally clean, but some guests find the narrow bath and high entry challenging, and report issues with drainage or the placement of toiletries.

Dining & Food Quality
The breakfast consistently receives high praise, described as excellent, amazing, and offering a wide variety of good quality options, including freshly cooked omelettes and a popular pancake machine. Some minor criticisms include cold food items or commercial pastries. Feedback on the restaurant is mixed; while some guests enjoy the food, others find it overpriced, with limited choices, or report issues with quality such as cold or inedible dishes. Service in the restaurant can sometimes be slow or understaffed. The bar area is noted by some as lacking atmosphere or having overpriced drinks, though many guests find the service there to be good. Room service experiences vary, with reports of slow delivery, cold food, or limited availability outside specific hours.

Location & Accessibility
The hotel's location is highly convenient, offering excellent motorway access (M1) and close proximity to the Fosse Park retail park, which provides numerous shopping and dining options within walking distance. While situated outside the city center, it is easily accessible by car or taxi, making it suitable for those attending events or conducting business in the surrounding areas. A significant point of contention for many guests is the charge for parking, which is applied nightly despite the hotel's ample, large car park and out-of-town setting. Many guests feel this fee should be complimentary, especially as some have reported issues with third-party parking enforcement.

Staff & Service
The hotel's friendly staff consistently receive high praise for their helpfulness, attentive service, and warm welcome. Many guests highlight the professionalism and cheerful demeanor of the team across various departments, contributing significantly to a positive stay. However, experiences with check-in and check-out are mixed; some describe the process as quick and efficient, while others report delays, issues with booking accuracy, or unhelpful interactions. Some guests have noted instances of staff being inattentive or lacking specific training regarding hotel policies or room features. While housekeeping is generally effective, a few guests have reported inconsistencies in room cleaning or restocking of amenities.

Additional Information
Guests should be aware that connecting rooms are available, but these can sometimes lead to increased noise transfer from neighboring accommodations. There have been occasional issues with room occupancy amenities, such as insufficient mugs or towels for the number of guests booked. Requests for late check-out policy are not always honored or properly recorded, leading to frustration for some guests. In-room connectivity can be inconsistent, with reports of non-working TVs, limited power outlets near beds, or unreliable Wi-Fi. While some rooms have been recently refurbished, others are described as dated rooms or in need of an update. Noise from events like weddings or parties can occasionally impact guest comfort. The hotel is generally accommodating for allergy accommodation needs, particularly with food. Guests who are part of the rewards program benefits often appreciate perks like room upgrades or complimentary parking.