Ramada Encore by Wyndham Leicester City Centre

The hotel's most notable feature is its excellent central location, making it an ideal base for exploring the city. It is particularly well-suited for sightseers and leisure travelers due to its proximity to major attractions like the Curve Theatre, shopping centers, and the train station. Business travelers also find it convenient for work-related stays and conferences. While families appreciate the spacious rooms, couples can enjoy easy access to dining and entertainment. Guests consistently highlight the friendly and helpful staff as a major positive, contributing significantly to their overall experience. However, feedback on room comfort and cleanliness is mixed, with some finding rooms dated despite efforts to maintain tidiness. To enhance your stay, consider requesting a room on a higher floor to mitigate potential street noise, and be mindful of the additional costs associated with nearby parking.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though guest experiences vary. Many appreciate the presence of a fitness center or gym, often described as small but adequate for a workout. Wi-Fi is generally available, with some guests finding it exceptional and free, while others report it can be patchy or slow to connect. The lifts are noted as efficient and generally in good working order, though occasional issues with one being out of service have been mentioned. A bar and lounge area are available, providing a space for drinks and relaxation, though some guests have noted it can attract a lively crowd. In-room amenities typically include kettles for tea and coffee, an iron and ironing board, and hangers. However, the TVs in rooms sometimes receive mixed reviews, with reports of small size, limited channels, or being non-functional. Some guests also noted the absence of a mini-fridge or safe in their rooms, and the lighting design in some rooms is described as dim or poorly configured. Additionally, while some find the sofa beds comfortable, others report them to be very uncomfortable with springs easily felt.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many praise the rooms as clean, spotless, and tidy, often highlighting comfortable beds and a cosy feel conducive to restful sleep. However, some report inconsistencies, noting dirty floors, dust, hair, and stains on bedding or furniture. Bathrooms receive mixed comments; while some are clean, others have persistent drain smells, mould, rust, or issues with shower power and design, often lacking a proper door for the wet room setup. Noise levels are a recurring concern, particularly from the street outside due to the central location, with reports of shouting, traffic, and bar noise, especially on lower floors and weekends. Internal noise from adjoining rooms or corridors also affects some guests. The overall room condition is frequently described as tired, dated, or in need of modernization, showing visible wear and tear. Furthermore, air conditioning and heating systems are a common point of contention, with many guests finding them inefficient, not working properly, or even automatically switched off during the night, leading to rooms being too warm or too cold.

Dining & Food Quality
Breakfast receives mixed but generally positive feedback. Many guests describe it as good, tasty, and excellent, with a good variety of both hot and cold options. The freshly cooked items are often praised, and some guests appreciate the option for made-to-order eggs. However, some reviews mention disorganization, chaotic service, or issues with food being cold. There are also reports of items running out, such as coffee cups, milk, or glasses, and the toaster not working effectively. While many find the breakfast satisfactory, some consider it too expensive or not worth the additional cost, especially when not included in the room rate. The hotel's restaurant and bar food also elicit varied opinions. Some guests find the food good, tasty, and even surprisingly delicious, highlighting specific dishes. Conversely, others describe the food as average, awful, or a waste of calories, with complaints about slow service or the quality of certain items like frozen pizza. The bar area is noted for its atmosphere, though some guests mention slow service for drinks.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it exceptionally convenient for guests. It is situated within easy walking distance of the train station and bus station, facilitating smooth arrivals and departures. Guests appreciate its close proximity to numerous attractions and entertainment venues, including the Curve Theatre, Athena Theatre, and De Montfort Hall. The hotel is also surrounded by a wide array of shops, shopping centers like Haymarket and Highcross, and various restaurants and bars, providing ample dining and leisure options right on the doorstep. While the location is ideal for exploring the city on foot, parking is a frequently discussed topic. The hotel does not have its own dedicated parking, but guests can utilize nearby multi-story car parks, such as the NCP car park, which is often just a few minutes' walk away. However, parking is consistently described as expensive, with costs ranging significantly per night, and some guests find the car park environment itself unpleasant or difficult to navigate due to one-way systems.

Staff & Service
The staff at the hotel consistently receive high praise, being described as friendly, helpful, welcoming, polite, and attentive. Many guests highlight their professionalism and willingness to go above and beyond to ensure a positive stay, often making a significant difference to the overall experience. The check-in and check-out processes generally receive mixed feedback; while many find them easy, quick, and simple, some guests report them as long, laborious, or chaotic, with occasional issues regarding deposits or booking records. Staff responsiveness to guest issues is also varied; some guests report that problems are sorted immediately, while others experience delays or find staff unwilling or unable to resolve their concerns, such as room maintenance or cleanliness issues. Housekeeping services are appreciated by many for keeping rooms tidy, though some guests have reported inconsistencies, including instances of items being misplaced or rooms not being cleaned to expected standards. Overall, the dedication of the staff is a recurring positive theme, contributing significantly to guest satisfaction.

Additional Information
While the hotel's central location and staff service are frequently praised, many guests note that the hotel itself is a little outdated or tired, suggesting a need for modernization and refurbishment in the rooms. There are recurring mentions of a deposit policy upon check-in, with some guests experiencing delays in receiving their refunds. Guests should be aware that adjoining rooms can sometimes lead to increased noise from neighbors. Specific room features that guests have noted include the absence of a toilet brush, mini-fridge, or safe. Some guests have also reported issues with the in-room telephone not working or a missing TV remote control. Occasional disturbances from fire alarms have been mentioned, as well as concerns about the hotel's clientele in the bar area. The room lighting is sometimes described as dim or poorly designed, and the presence of hard floors throughout the rooms, while preferred by some for cleanliness, can contribute to a colder feel. Additionally, guests should be aware of potential late check-out fees if they wish to extend their stay beyond the standard time.