Kasa Hotel & Suites

The hotel offers a convenient and comfortable stay, primarily distinguished by its central location which places guests within easy reach of downtown attractions and the bus station. Many guests appreciate the spacious rooms and the generally clean environment throughout the property, often highlighting the attentive service from the staff. The hotel is well-suited for sightseers looking to explore the city on foot, as well as business travelers who value its proximity to key areas and a quiet atmosphere conducive to rest. For those seeking a memorable view, the rooftop terrace provides a beautiful panorama of the city. To enhance your stay, it is advisable to confirm your room type upon check-in, as some guests have experienced discrepancies, and be prepared for potential variations in air conditioning performance.

Facilities & Amenities
Guests generally find the hotel's facilities to be adequate, though some areas could benefit from updates. The Wi-Fi connectivity receives mixed reviews, with some guests reporting it as good and reliable, while others found it intermittent, slow, or non-existent. The elevators are noted for being fast and smooth by some, but others experienced them as slow, broken, or requiring specific card insertion which was sometimes unclear. A gym is available, which is appreciated by guests looking to maintain their fitness routines. While there is no swimming pool, the hotel does offer an ironing area for guest convenience. Some rooms are equipped with a safe and a desk for those needing to work. However, some guests noted a lack of working outlets in rooms, suggesting bringing extension cords.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, with many guests describing their rooms as spotless and well-maintained by housekeeping. However, some isolated reports mention issues such as hair in the shower, stains on furniture, or mold in the bathroom, and a single instance of bedbugs was reported. Rooms are often described as spacious with comfortable beds, though some guests found the mattresses to be hard or old, leading to noisy sleeping experiences. The bathrooms are typically large with good water pressure and ample hot water, though some experienced issues with cold water, dripping showers, or slow drainage. In-room amenities like air conditioning are present, but frequently reported as old, noisy, or ineffective, only blowing air without cooling. Older televisions and a lack of remote controls were also noted, alongside issues with dim lighting, worn curtains, and a persistent smell of humidity in some rooms.

Dining & Food Quality
The hotel's breakfast service is a significant highlight for many guests, often described as very good, excellent, and varied. The buffet receives particular praise for its quality and selection, with specific mentions of delicious chilaquiles, flavorful guava juice, and excellent coffee, including traditional "café de olla." However, feedback on the overall food quality is mixed, with some guests reporting a decline in standards, noting cold dishes, dry meats, or stale sweet bread. There are also recurring issues with the buffet not being consistently refilled, leading to limited options, and confusion regarding what is included in the breakfast rate, sometimes requiring additional payment for the full buffet. The restaurant service can be slow, and some guests felt the portion sizes for dinner were small relative to the cost. The rooftop terrace was once a popular dining spot with a nice view, but some recent reviews indicate it is no longer operating for regular meals.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to explore the city. It is situated just a few blocks from the downtown area, allowing easy walking access to popular attractions such as the cathedral and various shopping and dining options. Its proximity to the central bus station is also a major advantage, facilitating smooth arrivals and departures for travelers. Guests appreciate that the street, while having some traffic, is generally quiet, contributing to a peaceful stay. Parking is available and described as accessible, secure, and enclosed, providing peace of mind for those traveling with vehicles. Overall, the hotel's strategic position is consistently highlighted as one of its strongest assets, making it an ideal base for both leisure and business activities within the city.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and professionalism. Many guests highlight their helpfulness and accommodating nature, especially during breakfast service and with housekeeping. The check-in process is sometimes described as slow or problematic, with some guests experiencing long waits or issues with their reservations not being honored, leading to frustration and unexpected room changes or additional costs. Despite these occasional hiccups, the overall service provided by the team, from reception to maintenance and security, is frequently commended for being excellent and dedicated. Guests appreciate the staff's willingness to assist with requests and ensure a comfortable stay, making them feel welcome and well-cared for throughout their visit.

Additional Information
Guests should be aware that while the hotel generally offers good value, there can be discrepancies between online booking rates and the price charged at the front desk, sometimes leading to unexpected increases. Some guests reported significant issues with reservation management, where booked room types were not available upon arrival, or the hotel's system did not reflect their booking accurately, causing frustration and requiring negotiation. The hotel offers a convenient 1 PM check-out time, which is appreciated by many for allowing a more relaxed departure. While the hotel aims for comfort, some guests noted that the room lighting can be dim and yellow, and the Wi-Fi can be unreliable, suggesting bringing an extension cord due to limited working outlets. It's also worth noting that the hotel has a designated ironing area for guest use, adding to the convenience.