Premier Inn Leamington Spa Town Centre

This hotel offers a highly desirable urban base, distinguished by its prime central location on the Parade, making it an ideal choice for exploring the town. Guests consistently highlight the comfortable beds, overall cleanliness, and the exceptional service provided by the friendly staff. The excellent breakfast also receives frequent praise, setting a positive tone for the day. The hotel caters well to a diverse range of guests, including sightseers keen to explore local attractions, business travelers seeking convenience, families enjoying a break with children, and couples on a romantic getaway. It is also a popular choice for those visiting friends and family in the area. To ensure a smooth experience, guests are advised to book evening dining at the attached restaurant in advance, especially on busy nights, and to be aware of the additional charge for early check-in.

Facilities & Amenities
The hotel provides a range of in-room amenities designed for guest comfort. Most rooms are equipped with a kettle for hot beverages, along with ample sockets for charging devices. While some guests appreciate the presence of a mini-fridge in Premier Plus rooms, others noted its absence or found it unstocked. Feedback on Wi-Fi quality is mixed; many guests experienced slow or unreliable connections, making it difficult for basic browsing or work, though some found it adequate. The air conditioning system received numerous complaints, with many guests reporting that it was not functional, leading to hot and stuffy rooms, especially since windows cannot be opened. Similarly, some experienced issues with the heating during colder periods. The in-room hairdryer is available, though some found its design or cable length inconvenient. Toiletries are provided, but a few guests felt they were diluted.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as spotless and well-maintained. The comfortable beds are a consistent highlight, ensuring a restful night's sleep for most, though some guests found mattresses to be worn or too firm. Rooms are often noted for their spacious bathrooms, many featuring modern walk-in showers that are powerful and hot. However, some specific issues were raised, including instances of dust and debris under beds or on surfaces, and occasional reports of mould or grime in bathrooms. A recurring problem for some was a stuck sink plug, rendering the sink unusable. While many rooms are praised for being quiet, especially those facing away from the main street, some guests experienced significant noise levels from corridors or outside revellers. Issues with in-room heating or lack of hot water from taps were also reported by a few.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with many guests describing it as excellent value for money and delicious. The buffet offers a wide variety of options, including a popular hot food selection, and guests appreciate that children often eat free. While the breakfast area can get very busy, especially on weekends, the staff generally manage well. The attached restaurant, known as Bar & Block, serves both dinner and breakfast. Most guests commend the food quality for evening meals, particularly the steaks, which are often cooked precisely to order. However, some found the menu limited or the prices a bit high. There were also instances of technical issues affecting card payments or the ability to book tables, leading to frustration for some guests. The service in the restaurant is generally described as pleasant, though a few guests noted slow service or abrupt staff interactions during busy periods.

Location & Accessibility
The hotel's central location on the Parade is a significant advantage, placing guests directly in the heart of the town. It offers easy walking access to numerous local attractions, a wide array of restaurants, and shopping opportunities. The hotel is conveniently situated within a 10 to 15-minute walk from the train station, and key bus routes are available right outside, providing excellent public transport links to nearby areas like Warwick Castle. While the hotel does not have its own on-site parking, guests can utilize a nearby multi-storey car park, such as St Peter's, which is typically a short walk away and offers reasonable rates. However, some guests found the lack of direct rear access from the car park inconvenient, especially when handling luggage or during inclement weather.

Staff & Service
The hotel is widely praised for its friendly staff, who are consistently described as welcoming, helpful, and professional. Many guests highlighted their willingness to go above and beyond, assisting with various requests and making stays enjoyable. The check-in process is generally reported as quick and seamless, though a few guests encountered issues with automated systems or found some reception staff to be less welcoming or argumentative. While the overall attentive service is appreciated, feedback regarding housekeeping is notably mixed. Many guests reported significant issues with room cleaning, stating that rooms were not serviced daily unless specifically requested, leading to unemptied bins, unreplaced toiletries, and general untidiness. This policy caused frustration for some, who felt it was not adequately communicated. The option for early check-in is available, though it incurs an additional fee.

Additional Information
Guests should be aware of a few specific details to enhance their stay. An early check-in fee is applied for those wishing to access their rooms before the standard time, a point of contention for some. The hotel operates a specific room cleaning policy where daily service is not automatic but must be requested, which has led to dissatisfaction among guests expecting regular tidying. Several guests reported encountering technical issues during their stay, including problems with the main entrance door, restaurant payment systems, and difficulties booking dining. Persistent concerns were raised about Wi-Fi connectivity, with many finding the service slow or unreliable. Some guests noted the absence of an in-room safe for valuables. Additionally, the design of the toilet paper dispensers was a minor point of complaint for some. Lastly, while parking is available nearby, the lack of direct rear access to the hotel from the multi-storey car park can be inconvenient, especially with luggage.