Malmaison Aberdeen

This hotel is celebrated for its stunning decor and inventive design, creating a luxurious and artistic ambiance that many guests find memorable. Its spacious rooms and comfortable beds are consistently highlighted, ensuring a restful stay. The exceptional staff are frequently praised for their friendliness, helpfulness, and attentive service, contributing significantly to the positive guest experience. The hotel's high-quality food in its restaurant and at breakfast also stands out. It is an ideal fit for couples seeking a romantic and relaxing getaway, business travelers who appreciate well-equipped and quiet accommodations, and pet owners due to its welcoming policy. To enhance your stay, consider requesting a recently refurbished room or a suite for updated amenities, and be sure to book breakfast in advance, as it receives widespread acclaim.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay, though some guests note the absence of a full gym or spa facilities, despite some online photos suggesting otherwise. However, individual spa treatments are available and highly praised. Guests appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. The hotel's bar is a popular spot, consistently lauded for its vibrant atmosphere and expertly crafted cocktails. Recent additions include a comfortable outdoor seating area and gardens, providing pleasant spaces for relaxation. Unique design elements like a glass wine cellar walk-through add to the hotel's distinctive character. Many rooms now feature practical amenities such as a vanity mirror and a fridge, enhancing guest convenience. While an elevator is available, some guests staying in older wings mention navigating stairs.

Cleanliness & Room Comfort
Guests consistently commend the hotel's rooms for being spacious, spotlessly clean, and well-decorated, often noting their unique personality. The comfortable beds and high-quality linens are frequently highlighted, contributing to a truly restful sleep. Bathrooms are generally praised for their size, often featuring both a bath (sometimes a luxurious couples bath or bath in the room) and a separate shower, though some find the fixed monsoon type shower heads less convenient. In-room amenities such as coffee service, a varied tea selection, Arran Aromatics toiletries, a safe, and Sky Sports are appreciated. While most rooms are quiet, some guests report street noise when windows are open, a persistent hum from a neighboring hotel's heat pump, or noise from staff areas in lower ground rooms. Lighting is a common point of mixed feedback, with some finding it dim or lacking adequate makeup lighting near mirrors.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent with a good choice of options, including both cooked-to-order items and a comprehensive continental buffet featuring vegetarian options. The new breakfast menu is particularly well-received. The main restaurant, or brasserie, is highly regarded for its delicious food, high quality, and varied menu, with steaks frequently highlighted as a standout. Many guests consider the dining experience on par with or superior to specialist restaurants. Room service food is also noted for its brilliant quality. The bar is a popular venue, known for its cocktails and inviting atmosphere. While some guests find the food and drink to be on the pricier side, they generally agree it offers good value for the quality. Service in the restaurant is often described as attentive and knowledgeable, particularly regarding allergies.

Location & Accessibility
The hotel is situated in a good location, described as a quiet part of the city, yet still within walking distance of the town center for many, though some note it can be a 20-25 minute walk. It offers convenient access to shopping, the Art Gallery, and the Theatre. A bus stop is conveniently located directly outside the door, providing regular services to the city center. Parking receives mixed reviews; while some guests find it ample at both the front and rear of the hotel, others describe it as limited, tight, or difficult to find a space, especially during busy periods or due to contractors. The hotel's proximity to Albyn Hospital is a notable advantage for some. Taxi services are readily available, and the staff are helpful in arranging transportation for guests.

Staff & Service
The staff across all departments consistently receive overwhelming praise for being friendly, professional, helpful, attentive, welcoming, and accommodating. Many guests specifically highlight the reception staff for their exceptional service, including quick check-in, providing helpful suggestions, and making guests feel like VIPs. The bar staff are frequently commended for being amazing, attentive, and skilled at crafting cocktails. Restaurant servers are described as super friendly, knowledgeable of menus, and providing top-notch service. Housekeeping generally maintains high standards, though some guests note that bins are not emptied or supplies refreshed daily unless specifically requested. Specific services like taxi booking assistance, complimentary room upgrades, and pet-friendly service are frequently mentioned as positive aspects of the guest experience.

Additional Information
The hotel's pet-friendly policy is a significant draw for many guests, who appreciate the thoughtful dog welcome packs that include a bed, bowl, toys, treats, and poo bags. However, some guests find the £25 per night fee for dogs to be quite expensive. An eco-cleaning initiative allows guests to opt out of daily housekeeping in exchange for a free drink voucher. While many guests enjoy seamless stays, a few have reported significant issues with overcharging or unauthorized payments on their bank statements, leading to considerable stress and difficulty in resolution. The hotel frequently offers room upgrades, which are often a delightful surprise for guests. The property also provides afternoon tea and features private dining rooms. Some unique room features, such as a table football, add a quirky touch. Guests should be aware that some areas of the hotel, particularly older wings, can feel like a "rabbit warren" with multiple stairs.