ibis Mazatlan Marina

The hotel stands out for its strategic location near the convention center, making it a prime choice for business travelers attending events, and its welcoming pet-friendly policy which is highly valued by guests traveling with animals. Many visitors consistently praise the hotel's overall cleanliness and the generally friendly staff who strive to provide attentive service, contributing to a positive guest experience. The comfortable accommodations and quiet atmosphere appeal to travelers seeking a peaceful retreat away from the city's main tourist bustle, ensuring a restful stay. For those prioritizing convenience to specific venues and a tranquil environment, this hotel is a suitable option. To enhance your experience, it is advisable to confirm breakfast inclusions upon arrival and be aware of potential additional charges for pets, as these are recurring themes in guest feedback.

Facilities & Amenities
Guests frequently comment on the hotel's parking facilities, often described as safe, clean, and spacious, which is a significant advantage for those traveling by car. However, several reviews highlight the absence of certain expected amenities, such as a swimming pool, which is a notable drawback for some leisure travelers. Many guests also express a desire for in-room conveniences like a refrigerator or ice machine, which are not typically provided. While Wi-Fi is available, some guests reported connectivity issues. Additionally, the hotel offers shared ironing facilities on each floor rather than in individual rooms, which some find less convenient. The overall sentiment suggests that while basic facilities are present, the hotel lacks some common comforts found in other establishments.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. While many commend the hotel for its generally clean rooms and fresh feel, a significant number of reviews report issues ranging from stained linens and dirty floors to unpleasant odors and even instances of bed bugs or mold in bathrooms, causing considerable distress. Rooms are consistently described as compact or small, with some finding them adequate for short stays, while others feel they lack sufficient space, particularly for luggage or movement. The beds receive varied comments, with some guests finding them comfortable and conducive to a good night's sleep, while others describe them as hard or uncomfortable. Noise levels are a recurring concern, with many guests reporting thin walls that allow sound from adjacent rooms and hallways to be easily heard, disrupting sleep. Basic in-room amenities like shampoo and drinking water are often noted as missing, with only liquid soap dispensers typically provided.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive varied feedback from guests. Many describe the breakfast as good, complete, and economical, offering a decent start to the day. However, a notable number of reviews mention issues with the breakfast variety, quality, and service, with some reporting that food items were not fresh, lacked flavor, or that the buffet was not fully stocked or opened on time. The restaurant itself is sometimes described as having limited options or mediocre food quality, with some guests opting to dine elsewhere due to dissatisfaction with the menu or preparation. Service in the restaurant can also be slow, and some guests found the staff to be inexperienced. Despite these criticisms, some guests found the dinner options to be tasty, particularly specific dishes like a club sandwich or pepito.

Location & Accessibility
The hotel's location is a significant point of discussion, largely praised for its proximity to the convention center, often within walking distance, making it highly convenient for business travelers attending events. It is also noted for being situated in a quiet area, away from the main tourist hustle, which appeals to guests seeking tranquility. The hotel offers safe and secure parking, a valued amenity for those traveling by car. However, its distance from the beach and other major tourist attractions is a frequent drawback for leisure visitors, requiring reliance on taxis or ride-sharing services. While some appreciate its closeness to a shopping mall and a large supermarket, others find the immediate surroundings to have limited dining options, necessitating travel for meals beyond the hotel.

Staff & Service
Guest experiences with staff and service are quite diverse. Many reviews commend the hotel's personnel for being friendly, helpful, and attentive, particularly highlighting positive interactions with reception and restaurant teams. Guests often appreciate the quick check-in process and the staff's willingness to assist with requests. However, a considerable number of reviews report instances of unprofessional or unresponsive staff, including issues with slow service, lack of training, and unhelpful attitudes, particularly at the front desk. Some guests experienced difficulties with reservation issues or requests for basic amenities, leading to frustration. Despite these inconsistencies, the efforts of some staff members, including housekeeping and those assisting with specific guest needs, are frequently acknowledged and praised for their dedication.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. The hotel's pet-friendly policy is a recurring theme, though guests frequently mention high pet fees and challenges in finding suitable outdoor areas for pets. A significant concern raised by multiple guests involves elevator malfunctions, with reports of guests getting stuck for extended periods and a perceived lack of immediate assistance. Issues with reservations are also noted, including instances where bookings were not found, prices were not honored, or rooms were overbooked, leading to considerable inconvenience upon arrival. Some guests reported privacy breaches, with cleaning staff entering rooms despite "Do Not Disturb" signs being displayed. Additionally, there are mentions of unexpected destination fees or charges, and some guests experienced issues with water quality, specifically yellow water from taps.