Holiday Inn Birmingham M6, Jct.7 By Ihg

This hotel offers a welcoming environment, distinguished by its comprehensive leisure facilities including a pool and health club, alongside a notably dog-friendly policy that appeals to pet owners. Guests frequently highlight the clean rooms, comfortable beds, and the generally friendly staff as key positives. The hotel is well-suited for families seeking amenities like a swimming pool and a dedicated play area, as well as business travelers and couples looking for a convenient and comfortable stay with good on-site facilities. Its free parking and strategic location near major motorways make it a practical choice for those traveling by car. To enhance your experience, it is advisable to confirm the operational status of specific leisure facilities upon booking and be aware of the pet fee structure.

Facilities & Amenities
The hotel provides a range of leisure facilities, including a swimming pool, jacuzzi, sauna, steam room, and a fitness center. While many guests appreciate the availability of these amenities, there are frequent reports of issues with their cleanliness and functionality. The swimming pool is sometimes described as busy, dirty, or having inconsistent water temperature, and the jacuzzi is often noted as being out of order or unmaintained. The sauna and steam room have also received comments about being dated, tiny, or having unpleasant odors. The gym is generally considered small or lacking. Guests benefit from free Wi-Fi and Smart TVs in rooms, along with basic conveniences like fridges, irons, and ironing boards. However, some guests note the absence of a lift, which can be inconvenient for those with luggage or mobility challenges.

Cleanliness & Room Comfort
Rooms are generally described as clean and comfortable, with many guests praising the comfortable beds and quality linens that ensure a restful sleep. Some rooms are noted for being spacious and modern, though others are perceived as dated or cramped, particularly the bathrooms, which are often described as small. Issues with shower pressure, leaks, or mold are occasionally reported, and some guests mention taps or toilets continuously running. Noise can be a concern, with complaints about thin walls, corridor noise, and disturbances from other guests or early morning deliveries. While amenities like coffee makers are appreciated, some guests find the in-room supplies limited or note that air conditioning can be temperamental or ineffective.

Dining & Food Quality
The breakfast consistently receives positive feedback for its variety and quality, with a wide selection of options including hot food, cereals, and fresh fruit. Many guests highlight the convenience of kids eating free at breakfast. However, the restaurant experience for other meals often receives mixed reviews. The digital ordering system via tablets is frequently criticized as being slow, inconvenient, and impersonal, sometimes leading to incorrect orders or long waits. Food quality in the restaurant can be inconsistent, with some dishes described as overpriced or of varying standards. The bar area is generally pleasant, though some guests note limited stock or unenthusiastic staff. Room service is available, but some find it expensive for the portions received.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to the motorway, making it convenient for travelers. It is often described as being in a quiet location despite its proximity to major roads. Free parking is a major draw for guests, though there have been instances of confusion regarding parking registration, leading to unexpected fines. While the hotel is well-situated for road travel, some guests note that it is somewhat isolated, requiring a car to reach nearby shops or restaurants. The exterior of the hotel is occasionally described as dated or unkempt, contrasting with the interior.

Staff & Service
The hotel staff are frequently praised for their friendliness, helpfulness, and welcoming demeanor, with many guests highlighting positive interactions from reception to the restaurant and housekeeping teams. The check-in process is generally smooth, and staff are often commended for their attentiveness and willingness to assist with requests. However, there are also reports of inconsistent service, with some guests experiencing unhelpful or unprofessional interactions, particularly at the front desk. Issues such as slow response times to phone calls, miscommunications regarding bookings, and staff appearing overwhelmed or inconvenienced have been noted. Despite these occasional challenges, many guests feel well-looked after and appreciate the overall effort of the team.

Additional Information
The hotel operates a dog-friendly policy, which is appreciated by pet owners, though some find the per-night fee to be high and note a lack of outdoor waste bins. Guests should be aware that the hotel does not have a lift, which can be challenging for those with heavy luggage or mobility issues. There have been reports of fire alarm issues, including alarms sounding without warning or staff struggling to silence them. Some guests have experienced problems with room keys malfunctioning, requiring multiple trips to reception. For those attending events, there have been instances of internet issues impacting connectivity. Additionally, some guests have reported overcharging or billing discrepancies, and issues with rewards program benefits not being consistently applied.