Fiesta Americana Reforma

The hotel stands as a traditional landmark in the city, offering a prime central location on Reforma that serves as its signature feature, placing guests at the heart of the city's vibrant energy. This makes it an excellent choice for sightseers eager to explore nearby attractions on foot, business travelers seeking convenience, and families looking for easy access to city highlights. Guests frequently commend the hotel's generally attentive staff and the comfort of its accommodations. While many appreciate the hotel's long-standing presence, some note that the facilities show their age. To enhance your stay, consider requesting a room on a higher floor for potentially better views, though be mindful that street noise can still be noticeable. Additionally, guests should be prepared for the hotel's traditional ambiance, which some find charming while others feel it indicates a need for modernization.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, though some aspects receive mixed feedback. Many guests highly praise the executive lounge or Fiesta Club, noting it provides excellent value with its great views, complimentary breakfast, and evening canapés and beverages, often serving as a convenient dinner option. The fitness center is also frequently highlighted as well-equipped and beneficial for maintaining routines. While the hotel provides Wi-Fi, some guests report it can be slow or erratic, impacting connectivity. Conveniently, a Starbucks and a deli are located within the hotel, offering quick access to refreshments. However, a recurring point of feedback is the absence of a swimming pool, which some guests miss. Additionally, the air conditioning system is a common concern, with reports of it being noisy or ineffective, and many note that the carpets throughout the hotel, including in hallways, appear worn and dated.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and appreciate the comfortable beds and quality linens, ensuring a restful sleep. Many also enjoy the spaciousness of the rooms, particularly those who receive upgrades or stay in suites, and some rooms offer pleasant city views. However, feedback on room comfort is often mixed with observations about the hotel's age. A significant number of guests describe the rooms as outdated or old, with worn carpets being a frequent complaint. Noise levels are a notable issue, with many guests reporting disturbances from street traffic, ambulances, honking, and even events held within the hotel or nearby, which can impact sleep quality. Furthermore, the bathrooms often receive criticism for being small, and the showers are frequently mentioned for issues such as weak water pressure, difficulty regulating temperature, or poor drainage, affecting the overall in-room experience.

Dining & Food Quality
The hotel's dining options generally receive positive reviews, with the breakfast buffet being a consistent highlight. Guests frequently praise its excellent variety, delicious food quality, and the attentive service provided by staff, including options like handmade tortillas and good coffee. The main restaurant also garners appreciation for its tasty dishes, good portions, and overall quality. For those with access, the executive lounge offers a highly valued evening selection of canapés and drinks, which many find substantial enough to serve as a light dinner. However, feedback on the bar service is mixed; while some guests enjoy the atmosphere and drink quality, others report slow service or unhelpful staff. Some guests also find the buffet price to be on the higher side, though the quality is generally acknowledged.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets, making it exceptionally convenient for exploring the city. Guests appreciate being within walking distance of numerous popular attractions, including the Revolution Monument, the Angel of Independence, various shopping areas, restaurants, and vibrant nightlife. Its proximity to public transportation, such as the Metrobus and Turibus stops, along with easy access to ride-sharing services, ensures seamless travel throughout the city. The area is also generally considered safe. However, the prime location comes with a significant drawback: noise. Many guests report considerable disturbances from street traffic, honking, and even demonstrations or events on Reforma, which can be disruptive. Parking is another common concern, with guests noting it is expensive and some experiencing issues with unhelpful or rude valet staff.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, attentiveness, and professionalism across various departments. Many guests highlight the helpfulness of housekeeping, the excellent service in the executive lounge, and the supportive assistance from the concierge team. Staff members are often commended for their willingness to accommodate requests and for creating a welcoming atmosphere. However, feedback regarding the reception and valet service is mixed. While some guests report a quick and efficient check-in process, others describe reception staff as slow, unengaged, or even rude. Similarly, the valet service is a point of contention, with some guests encountering unhelpful or impolite attendants, which can create a negative first or last impression despite the overall positive sentiment towards the majority of the hotel's team.

Additional Information
Guests should be aware of a few specific details that can impact their stay. A recurring issue mentioned by some is the noise and vibration from events held on upper floors, particularly for rooms located on the 22nd and 23rd levels, which can disturb rest. Another point of feedback concerns the presence of individuals in the lobby or even approaching guests in their rooms to offer sales pitches or timeshare promotions, which some find intrusive. Many guests also note that the minibars in rooms are often found locked upon arrival, requiring a request to be opened, and that kettles are not typically provided in the rooms, which can be inconvenient for those wishing to make hot beverages. These unique aspects are important considerations for a smooth and comfortable experience.