Hotel Del Angel Reforma

This hotel is primarily distinguished by its prime location, situated just steps away from the iconic Angel of Independence, making it an excellent choice for guests prioritizing accessibility to major city landmarks and vibrant urban life. It particularly appeals to sightseers eager to explore the city on foot, business travelers with appointments at the nearby US Embassy, and solo travelers or couples seeking a convenient base for their adventures. While the hotel offers an unbeatable spot, guests frequently highlight a significant drawback: the pervasive lack of air conditioning in rooms, often leading to uncomfortable heat. To enhance your stay, consider requesting a room on a higher floor or facing away from the main avenue to mitigate street noise, and be prepared for the additional cost and logistics of off-site parking.

Facilities & Amenities
Guests frequently report issues with the hotel's Wi-Fi connectivity, noting it is often unreliable or completely non-functional within the rooms, which can be a significant inconvenience for those needing to work or stay connected. The televisions in the rooms are generally described as old, offering only a limited number of channels, and often lacking functional remotes. While elevators are available, some guests have experienced issues with their operation, including occasional breakdowns or being used for construction materials during renovations. Furthermore, in-room amenities are often sparse, with guests mentioning the absence of basic items such as an iron, refrigerator, drinking glasses, or tissues, requiring frequent requests to the front desk.

Cleanliness & Room Comfort
Feedback on cleanliness is notably mixed; while some guests find their rooms adequately clean, many report issues such as dirty sheets, dust accumulation, and visible hair upon arrival. A more serious concern raised by several guests includes the presence of bed bugs and cockroaches in rooms and common areas, significantly impacting comfort. The uncomfortable beds, often described as hard, old, or having noticeable spring issues, contribute to restless nights. A major recurring complaint is the lack of air conditioning, with rooms becoming excessively hot, especially during the day, and only a small fan provided as an insufficient alternative. Street noise is a constant issue due to thin walls, and small bathrooms with leaking showers and clogged drains are frequently cited problems.

Dining & Food Quality
The hotel's breakfast service receives mixed reviews, with some guests finding it convenient, while others express significant disappointment with the food quality. Specific complaints highlight items described as stale, microwaved, or having an unpleasant taste, such as spoiled chilaquiles sauce and ham, leading some guests to consider the meal entirely inedible. This inconsistency in quality can detract from the morning experience, especially for those relying on the hotel for their first meal. The restaurant itself is sometimes noted for limited options or inconsistent service, which can be frustrating for guests seeking a reliable on-site dining experience. Additionally, some guests have reported issues with payment methods, specifically that the restaurant may not accept credit card payments, which can be an unexpected inconvenience for diners.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within easy walking distance of the iconic Angel of Independence and the bustling Reforma Avenue. This prime spot is particularly advantageous for those visiting the US Embassy for appointments, as it is just a short stroll away. The surrounding area is perceived as safe for walking, even at night, and boasts a wide array of restaurants and bars, offering diverse dining and entertainment options. While public transportation is readily accessible, a significant drawback for many guests is the lack of on-site parking, necessitating the use of expensive external parking facilities, which adds to the overall cost and logistical challenge of a stay.

Staff & Service
Guest experiences with the staff are varied. Many reviews commend the friendly staff and their helpful demeanor, particularly highlighting the attentiveness of bellboys and some receptionists who go out of their way to assist. However, a notable number of guests report negative interactions, describing some receptionists as rude, unprofessional, or unhelpful when issues arise. The check-in process can sometimes be slow, leading to long waits, and there are instances of overbooking that result in guests being moved to different rooms or even other properties. Communication can also be challenging for non-Spanish speakers, as not all staff members are proficient in English, impacting the overall customer service experience.

Additional Information
Guests frequently encounter issues with the key card system, reporting that room keys often stop working, requiring repeated trips to the front desk for reactivation. A recurring problem is overbooking, where guests arrive to find their reserved rooms unavailable, sometimes leading to relocation to different rooms or even alternative hotels, causing significant inconvenience and frustration. While the hotel is undergoing renovation, this process can sometimes lead to noise disturbances or impact the availability and condition of certain facilities. Some guests have also raised concerns about general security, noting instances where their belongings were reportedly disturbed or a perceived lack of visible security personnel, which can affect peace of mind during their stay.