Azao Resort & Spa

This resort offers a tranquil escape, with its lush, well-maintained gardens and stunning ocean views providing a serene backdrop for relaxation. The attentive and friendly staff consistently receive high praise, contributing significantly to a welcoming atmosphere. Its signature feature is the expansive saltwater swimming pools, which are a central point for guest enjoyment. This destination is particularly well-suited for couples seeking a romantic and peaceful getaway, families desiring a quiet holiday, and individuals looking to unwind in a beautiful setting. To make the most of your stay, be aware of the beach's tidal nature and consider bringing appropriate footwear for exploring the shoreline, as well as arranging external transportation for excursions.

Facilities & Amenities
The resort boasts a large, inviting swimming pool with a swim-up bar, which is a popular spot for guests to relax and enjoy the warm water. While most guests found the pool excellent, some noted a need for maintenance, citing issues like loose tiles. The gardens are consistently described as lush and well-maintained, creating a pleasant environment. A spa is available for relaxation and treatments, though some guests expressed disappointment with unclear pricing or the quality of service. Wi-Fi is accessible throughout the property, but its connectivity can be inconsistent or slow at times. Nightly entertainment, including live music and dance shows, is provided, adding to the evening ambiance, though some found the music volume to be too high. Other amenities like a fitness center and games areas were mentioned by some as needing significant renovation and maintenance.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, comfortable, and clean, often highlighting their well-maintained condition and hygienic feel. Many rooms offer pleasant ocean views or garden vistas, enhancing the overall experience. The air conditioning is typically effective, ensuring a comfortable indoor climate. Rooms are equipped with a kettle and bar fridge, and complimentary bottled water is provided daily. The bathrooms are often described as large with functional showers, though a few guests reported issues with cleanliness or outdated fixtures, such as discolored toilet seats. While most experiences were positive, a small number of guests encountered initial room assignments with unpleasant odors or signs of mold, which were typically addressed by staff.

Dining & Food Quality
The buffet receives mixed feedback, with many guests praising the variety of options, the abundance of fresh vegetables, and the overall tasty and well-prepared dishes, often noting a Mediterranean or North African influence. The breakfast selection is generally appreciated, with some highlighting the detox water and diverse choices, though others found the coffee to be of average quality or the menu repetitive over longer stays. Dinner often includes special events like a barbecue evening with live music. However, some guests reported that food could be cold, uninspired, or that popular items ran out, leaving limited choices for latecomers. There were also instances where the hotel was not prepared for late arrivals, leading to a lack of available meals.

Location & Accessibility
The resort's location is characterized by its quiet and serene environment, nestled amidst forest-like surroundings and offering direct access to the ocean. However, its isolation means it is quite remote from major attractions, towns, restaurants, and shops, requiring taxi services for external exploration. The beach directly accessible from the hotel is significantly impacted by tides, often revealing a rocky, clay-like shoreline with sea urchins, making it less suitable for traditional swimming or long walks. Most guests found the hotel's pools to be the primary area for water activities. While a tour agency is conveniently located on-site, offering excursions, some guests advised arranging transportation independently for more affordable rates.

Staff & Service
The staff consistently receives overwhelming praise for being exceptionally friendly, helpful, attentive, and welcoming. Many guests highlighted their professionalism and willingness to go above and beyond to ensure a pleasant stay, often quickly learning guest preferences. The check-in process is generally described as efficient. Housekeeping is noted for its professional and caring approach, providing daily room servicing. While most interactions with bar staff were positive, a few guests observed instances of distraction. The general manager was noted for being present and attentive to guests, though some felt that management's attention was occasionally diverted. Overall, the dedication of the staff is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware of certain policies and charges that may not be included in initial bookings. Some reported unexpected additional charges for accompanying visitors, even when a room was already fully booked, leading to frustration regarding unclear policies. A tourism levy is typically charged per night, and a card payment surcharge is often applied for transactions at the reception. While the hotel offers various excursions, some guests found the prices to be high or experienced issues with external tour providers. It is advisable to clarify all-inclusive package details, as some services, such as beverages, might have specific time limitations, particularly on special occasions. Several reviews suggest that the property could benefit from general renovation to update certain areas and facilities.