The Palace of the Lost City

P.O Box 3080316Sun-CitySouth Africa

About The Palace of the Lost City

The five-star Hotel Palace of the Lost City is a grand luxury hotel located in the Sun City Resort with such features as an eighteen-hole golf course and a man-made wave pool and beach. The resort is one of the Leading Hotels of the World.

Rooms and suites each have an entrance foyer, dining area and balcony as well as a mini bar and complimentary tea and coffee. Free Wi-Fi is available in every unit and there are paraplegic as well as interconnecting rooms as well.

The Hotel Palace of the Lost City has four restaurants, a pool deck and a cocktail bar, all of varying character and dining style.

The resort is host to a multitude of activities such as the adjacent Pilanesburg Game Reserve where game drives and hot-air balloon rides are on offer to enjoy the wildlife. There is also an on-site gym, health spa and hair studio.

The Sun City Casino and meeting venues are close to the hotel.


P.O Box 308, 0316, Sun-City, South Africa
Telephone: +27 145574307 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Beach / Sun umbrellas
  • Business centre
  • Car park
  • Casino
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Hotel safe
  • Laundry service
  • Nightclub
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage


  • Accessible parking
  • Accessible paths / corridors

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 10:00

Positive Reviews

Magnificent atmosphere and surroundings

The Palace of the Lost City set out to amaze in its appearance and its atmosphere which it certainly still does. From the buildings and grounds to the interior décor and the facilities, it is a luxurious experience staying at the hotel.

Wide variety of activities for everyone

The hotel as well as Sun City in general has something virtually for everyone, from the health spa and salon services to the game drives and wave pools. The Palace is extremely family friendly with plenty of kids' activities as well as special menu items in some of the restaurants. It is just as well suited to business trips or romantic breaks as well.

Much individual attention

The staff in all areas of the hotel are very attentive and helpful and there are several possibilities of having specific services afforded to you if you only ask, for example birthday or anniversary surprises.

Negative Reviews

Wi-Fi in rooms is limited

Although there is wireless internet connection available in all areas, the rooms are limited to one device and a certain amount of data per day. Wi-Fi is however available and free in the lobby as well.

Fairly highly priced food and drink

Compared to the quality and variety available in some of the restaurants, particularly at breakfast, there have been comments of the prices not quite being proportional.

Some details needing attention

The hotel may have started to show its age in some areas, for example some of the furniture and décor as well as a few of the outdoor activities. Certain services such as the valet and shuttle services to the rest of the Sun City Resort could also use attention as far as speed and efficiency.

Rating Overview

Rating trivago Rating Index based on 1116 reviews across the web
8,7 /10
  • Expedia
    8.6 /10
    8.6 /10
  • Zoover
    9.4 /10
    9.0 /10
  • SafariNow
    10 /10
  • Other Sources
    8.5 /10
8,7 out of 10 based on 1116 reviews