Village Hotel Edinburgh

The hotel's extensive leisure facilities, including a gym and swimming pool, are a major draw, often making it feel like a vibrant community hub. Guests frequently highlight the comfortable beds and the convenience of having a Starbucks on site. The hotel is well-regarded for its friendly staff and its strategic location with bus access directly outside, making it easy to reach the city center. It is an ideal choice for families due to the pool and spacious rooms, health-conscious travelers who appreciate the fitness amenities, and sightseers or business travelers who value convenient public transport links. To enhance your stay, guests recommend confirming pool access details and hours upon arrival, and being aware that some rooms may experience noise from common areas or external events.

Facilities & Amenities
The hotel boasts a comprehensive leisure club featuring a well-equipped gym, a swimming pool, sauna, steam room, and jacuzzi. While these facilities are generally appreciated, some guests note that the pool can be very busy, occasionally has issues with cleanliness (such as mould or debris), and may have limited hours for children. The jacuzzi sometimes undergoes cleaning cycles, limiting access. An on-site Starbucks and a comfortable lounge area are popular additions, providing convenient options for relaxation and refreshments. Most guests find the Wi-Fi reliable, but some report issues with streaming services. Many rooms lack a fridge or smart TV, which some guests find inconvenient. The lifts are generally functional, though one instance of an out-of-order lift caused inconvenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, contributing to a restful sleep. However, feedback on cleanliness is mixed, with some guests reporting issues such as stained furniture, dirty floors, or uncleaned bathrooms upon arrival. Noise levels are a recurring concern, stemming from the air conditioning units, thin walls allowing sound from other rooms, or loud music from the bar area, which can disturb sleep. Some bathrooms experience issues like shower overflow, clogged sinks, or mould. Room temperature can also be problematic, with some rooms being too hot due to non-functional or noisy air conditioning. While many rooms are spacious, some guests mention undesirable views of walls or roofs. Basic amenities like tea and coffee facilities are typically provided.

Dining & Food Quality
Feedback on dining is varied, with many guests finding the breakfast to be decent, offering a good selection of hot items that are regularly replenished. However, some guests express disappointment with the breakfast variety, noting a lack of continental options, fresh fruit, or traditional Scottish items like haggis or black pudding. The quality of cooked items like eggs and bacon receives mixed reviews, with some finding them bland or overcooked. The restaurant and bar food are generally considered good quality, with burgers and salad bowls often praised. However, some guests find the menu limited, the food overpriced, and service can be slow or inconsistent, with occasional instances of rude staff. The on-site Starbucks is consistently praised for its convenience and quality.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly due to the bus stop situated directly outside. This provides exceptionally easy and frequent access to the city centre, with journeys typically taking 10 to 25 minutes. Parking is widely available and often free, which is a major benefit for those traveling by car. While some guests find the hotel's position slightly "out of the way" for a tourist visit, the excellent public transport links largely mitigate this. The proximity to a large supermarket and a hospital is also noted as convenient by some visitors.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions with reception, bar, and housekeeping teams, describing them as welcoming and accommodating. The check-in process is often described as quick check-in, particularly with the self-service kiosks, though some guests prefer direct human interaction. However, there are isolated reports of rude staff in the bar or breakfast areas, and some guests experienced slow service speed in the restaurant. Issues with early check-in charges and unfulfilled promises regarding refunds or room changes also occasionally arise, indicating some inconsistencies in service delivery.

Additional Information
Guests should be aware that while the hotel features extensive leisure facilities, there is mixed feedback regarding pool access fees; some guests report it being included, while others mention an additional charge. The hotel primarily uses self check-in kiosks, though staff are usually available to assist. Noise from common areas, including loud music from the bar and children running in corridors, can be an issue, particularly for rooms on lower floors or near public spaces. Some rooms lack an in-room phone or the option for room service, which can be inconvenient. There are also recurring comments about the absence of a safe or mini-fridge in rooms. A few guests have reported issues with fire alarm activations and challenges with loyalty scheme benefits.