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This hotel offers a unique escape, celebrated for its spectacular views that capture breathtaking sunsets and a tranquil, rustic setting that allows guests to truly disconnect from city life. It is particularly well-suited for couples seeking a romantic and secluded getaway, nature lovers who appreciate the natural surroundings and hiking opportunities, and pet owners who find the hotel accommodating for their companions. Guests consistently praise the comfortable rooms, attentive staff, and a generally peaceful atmosphere. To enhance your stay, guests should be prepared for its isolated location outside the city and consider bringing warm clothing for cooler evenings. It is also advisable to manage expectations regarding the property's overall maintenance, as this is a recurring theme in feedback.

Facilities & Amenities
The swimming pool is a frequent topic, with many guests noting its poor condition, often described as dirty, green, or turbid, and the water consistently reported as cold or even icy, making it unusable for many. Some reviews indicate the pool was undergoing repairs or simply inaccessible. Similarly, in-room jacuzzis or common hot tubs often receive mixed feedback; while some rooms feature them, guests frequently report issues with cold water, slow filling times, or general disrepair, including missing parts or mold. Wi-Fi connectivity is a common complaint, with guests experiencing frequent disconnections and poor signal strength. The television service, particularly satellite channels, is also often reported as non-functional. The outdoor areas, including gardens and green spaces, are frequently mentioned as lacking maintenance, with dry grass, abandoned sections, and deteriorated outdoor furniture, which detracts from the property's potential. While a spa is available, several guests found its services to be overpriced or simply unavailable during their stay.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained upon arrival, with some appreciating the daily cleaning service. However, specific issues like cobwebs in showers, drainage problems leading to water accumulation, and occasional mold in tubs are noted by some. Rooms are generally described as spacious and comfortable, with a rustic charm. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful night's sleep. Some guests report noise levels from adjacent rooms, indicating a lack of soundproofing, which can disturb the peaceful atmosphere. A significant recurring issue is the hot water supply, which is often reported as inconsistent, lukewarm, or completely cold, particularly in showers, impacting the overall comfort of the bathroom experience. Given the natural surroundings, many guests encountered spiders and other insects within their rooms, suggesting a need for more frequent pest control. It is also worth noting that rooms typically lack air conditioning, relying instead on fans, which some guests found insufficient during warmer periods.

Dining & Food Quality
The breakfast generally receives positive feedback for its taste and generous portions, with some guests describing it as delicious and abundant. However, a number of reviews suggest that the breakfast options are somewhat simple or lack variety, and some found it to be overpriced for what was offered. The hotel's restaurant is noted for its beautiful views and generally good service. While some guests enjoyed the food, others expressed disappointment with the overall food quality, citing issues like poorly prepared dishes or drinks that did not meet expectations, such as a watery piña colada. A common concern across reviews is the high cost of both food and beverages, with many guests feeling that the prices, especially for cocktails, were disproportionately high compared to the quality or the hotel's overall standard, making dining on-site less appealing for extended stays.

Location & Accessibility
The hotel's location is a defining characteristic, situated significantly outside the city center, making it an ideal choice for guests seeking tranquility and a complete disconnection from urban hustle. While this provides a peaceful retreat, it also means guests are quite distant from San Miguel de Allende's main attractions. Access to the property is frequently described as challenging; the road leading to the hotel is often unpaved, rocky, and very steep, though most standard vehicles can navigate it with caution. This isolated setting means guests are largely confined to the hotel once they arrive. Despite the access challenges, the elevated position offers spectacular panoramic views, particularly at sunset, which is consistently highlighted as a major draw and a memorable aspect of the stay.

Staff & Service
The front-line staff consistently receives high praise for their exceptional friendliness, attentiveness, and personalized service. Guests frequently highlight specific individuals, noting their willingness to go above and beyond to assist with needs and ensure a comfortable stay, contributing significantly to positive experiences. However, a recurring theme is the apparent understaffing of the hotel, with guests observing that a single employee often handles multiple roles, such as reception, housekeeping, and even food service, which can lead to delays or stretched resources. Conversely, feedback regarding management and the owner is often negative, with reports of unhelpful or even rude responses to complaints, particularly concerning reservation discrepancies or maintenance issues. Some guests experienced significant problems during check-in, including rooms not being available as booked or disputes over pricing, which were handled poorly by higher-level personnel.

Additional Information
The hotel is notably pet-friendly, a feature appreciated by many guests who traveled with their animals, making it a suitable option for those who wish to bring their companions along. A significant point of contention for many guests is the discrepancy between the hotel's online photos and its current condition, with numerous reviews stating that the actual property appears much more run-down and in need of maintenance than depicted in older promotional images. Some guests reported issues with loud music from neighboring rooms, particularly at night, which disrupted the otherwise tranquil environment.