TLH Toorak Hotel

This hotel is a large complex of four hotels joined by a maze of corridors, offering an extensive array of shared facilities that make it a memorable destination. It is particularly well-suited for families seeking diverse activities, bowlers participating in tournaments, and various groups on coach tours or special events, due to its comprehensive on-site entertainment and amenities. Guests consistently highlight the friendly and helpful staff, as well as the generally good food quality. While some areas of the hotel show signs of age, its overall value for money is frequently praised. To enhance your stay, consider booking directly with the hotel to secure complimentary parking, and be prepared for potentially long walks between facilities due to the interconnected layout.

Facilities & Amenities
The hotel complex boasts an impressive range of facilities designed to keep guests entertained. These include a large indoor pool that is well-maintained and suitable for lane swimming, alongside a smaller Mediterranean pool ideal for children. There is also a dedicated bowls rink which is very popular, and an excellent games room featuring snooker, pool tables, arcade games, and a ten-pin bowling alley. Guests can enjoy multiple bars throughout the complex, such as the Astex bar and bistro and Albert's Pub, offering a good selection of reasonably priced drinks. The show lounge provides varied live entertainment, including a resident DJ, quizzes, and bingo. For relaxation, the spa facilities offer a highly recommended Fire and Ice experience, complete with a large jacuzzi, sauna, steam room, and various treatments. A well-equipped fitness center is also available.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is largely positive, with many describing rooms as clean, spotlessly clean, and well-maintained by housekeeping. However, opinions on room condition and comfort are mixed. While some rooms are noted for being large, spacious, and comfortable, many guests describe the decor as dated, tired, and in need of refurbishment, with some mentioning old furniture, worn carpets, or rotting windows. Bathroom conditions vary, with some featuring modern walk-in showers while others are described as old-fashioned. Bed comfort also receives varied comments; many find the beds comfortable, ensuring a restful sleep, though some report uncomfortable mattresses with visible springs. In-room amenities typically include tea and coffee making facilities and a TV. Noise levels can be an issue for some, with reports of loud music from events, boiler noise, or thin walls.

Dining & Food Quality
The hotel offers a diverse dining experience, with guest feedback on food quality being generally positive, though with some notable exceptions. Breakfast is widely praised as good, delicious, and excellent, typically served buffet-style with a variety of hot options like bacon, eggs, and sausages, alongside cereals and fruit. However, some guests note the absence of mushrooms or a limited selection of continental items. Dinner receives mixed reviews; many commend the delicious and well-presented meals with generous portions and efficient waitress service, highlighting dishes such as soups, lasagne, and various fish options. The homemade fudge is a particular favorite. Conversely, some guests describe evening meals as bland, limited in choice, or of variable quality, occasionally resembling "hospital food" or "airline food." Specific dietary requests, such as vegan options, may require a separate menu.

Location & Accessibility
The hotel boasts a good location, placing guests within easy reach of local attractions. It is conveniently situated for access to the seafront and town center, with many popular spots like Torre Abbey and the Riviera Centre just a short walk away. Public transport, including bus routes to nearby towns like Brixham and Paignton, is also easily accessible. Parking is a significant point of discussion; it is complimentary if booked directly with the hotel, with reserved spaces available for disabled guests. However, many guests report difficulties finding spaces, describing parking as a "nightmare" due to limited availability, especially if not booked directly, leading to additional charges. Accessibility within the complex is a concern for some, as the hotel is interconnected with others via a maze of corridors and features numerous stairs, making navigation challenging for guests with mobility problems or those using wheelchairs.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and efficiency. Many guests highlight their willingness to go above and beyond to ensure a pleasant stay, often described as attentive and professional. The check-in process is generally smooth and quick. Housekeeping is frequently commended for maintaining clean rooms and providing fresh towels and replenished amenities daily. Restaurant staff are noted for their polite and attentive service, though some guests occasionally experience slow service or a lack of communication. While the vast majority of interactions are positive, a few guests have reported isolated instances of unhelpful or unfriendly staff, particularly at reception or in certain dining areas. Overall, the dedication of the staff to providing excellent service is a recurring theme in guest feedback.

Additional Information
The hotel is frequently chosen for special offer stays, providing excellent value for money for guests seeking a comprehensive resort experience. Many visitors are part of coach tours or attend organized functions, indicating its suitability for group bookings. A recurring theme in reviews is the hotel's dated decor and the need for refurbishment in various areas, despite ongoing efforts to update some sections like bathrooms and public spaces. Guests should be aware that while the hotel is part of a larger complex, some facilities, such as the outdoor pool, may have limited opening hours. The hotel also offers a variety of entertainment options, including quizzes and bingo, which are popular among guests.