The Rockefeller Hotel by NEWMARK

The hotel stands out as a modern and clean establishment, frequently praised for its exceptional breakfast offerings that cater to a wide variety of tastes. Its vibrant atmosphere and attentive staff contribute significantly to a memorable stay, making it a popular choice for couples celebrating special occasions and business travelers seeking convenience and comfort. Families also find the hotel accommodating, appreciating its clean and spacious rooms. For sightseers, the central location provides easy access to city attractions. Guests consistently highlight the hotel's contemporary design and the overall positive vibe. To make the most of your visit, it is advisable to utilize ride-sharing services for evening excursions due to safety concerns in the immediate vicinity, and be aware that the rooftop pool area may occasionally be closed for private events.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The gym is consistently lauded as well-equipped, featuring modern equipment including specialized bikes, making it ideal for fitness enthusiasts. Guests also benefit from super-fast Wi-Fi throughout the property, ensuring seamless connectivity. The rooftop pool and bar area, located on a high floor, provides a pleasant space to relax with good cocktails and offers notable city views, though some guests found the pool to be small, shallow, and occasionally closed for private events, leading to mixed expectations. A comfortable lounge area with ample seating and charging points is available for guests to unwind. However, some guests noted a lack of in-room coffee and tea facilities or inconsistent replenishment, and the absence of washcloths or face towels in the bathrooms was a recurring point of feedback.

Cleanliness & Room Comfort
Guests generally commend the hotel for its high standards of cleanliness, describing rooms as immaculate, spotless, and well-maintained. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep with high-quality linen. While many guests found their rooms to be spacious, some noted that standard rooms could feel small or cramped, with limited natural light or views. A common point of feedback concerns the bathrooms, which are often described as tiny, having an awkward layout, lacking counter space, or missing essential features like towel rails. The quality of towels also received mixed reviews, with some guests reporting them to be old or linty. Noise from the hotel's vibrant ground-floor bar and occasional events, as well as general corridor noise, was mentioned by some, impacting overall tranquility.

Dining & Food Quality
The hotel's breakfast consistently receives glowing reviews, with guests describing it as absolutely delicious, amazing, and offering a superb variety of high-quality options, including fresh omelettes and a wide selection of hot and cold buffet items. Many consider it a significant highlight of their stay and excellent value. However, some guests experienced slow service during breakfast, particularly for coffee and tea, and occasionally found hot food items to be lukewarm. The hotel's restaurant and bar areas are generally well-regarded, providing a good atmosphere and a varied menu for lunch and dinner. While the food quality is often praised, some isolated comments mentioned specific dishes not meeting expectations or service being slow during peak times. The bar is noted for its good selection of drinks and pleasant ambiance.

Location & Accessibility
The hotel boasts a central location within the city, making it highly convenient for accessing various attractions and the Convention Center via ride-sharing services. Guests appreciate the ease with which they can reach popular destinations like the Waterfront and other points of interest using affordable and readily available Uber or Bolt services. However, a significant and recurring theme in reviews is the concern regarding the safety of the immediate surrounding area, particularly for walking after dark. Many guests were advised by staff or felt it necessary to use ride-sharing for all evening excursions, as the area is perceived as unsafe for pedestrians. Parking is available, often across the road in a separate garage, which some guests found inconvenient or costly, while others noted its security.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. From the reception team to housekeeping and concierge services, the staff are frequently described as professional and welcoming, contributing significantly to a positive guest experience. The check-in process is generally smooth, and staff are noted for their polite and engaging demeanor. However, some guests reported instances of slow service, particularly with room service or at breakfast, and a few encountered unhelpful responses to specific requests, such as early check-in or the delivery of certain items. Despite these isolated issues, the overall sentiment regarding staff and service remains overwhelmingly positive.

Additional Information
Guests appreciate the hotel's flexible late checkout time, which allows for a more relaxed departure and extended enjoyment of the facilities. The availability of luggage storage is also a highly convenient feature, enabling guests to explore the city before or after their official check-in or check-out times without the burden of their belongings. The hotel implements a security measure where key cards limit access to specific floors, enhancing guest safety and privacy within the building. A notable aspect of the hotel is its vibrant and busy atmosphere, particularly on weekends, with a lively ground-floor bar that some guests likened to a nightclub, contributing to a dynamic social environment. This energetic ambiance, while enjoyed by many, occasionally led to noise concerns for rooms on lower floors. The hotel is also recognized for its modern and new aesthetic, providing a fresh and appealing environment for visitors.