The New Tulbagh Hotel

This hotel is frequently praised for its spacious rooms and central location, making it a convenient choice for various travelers. Its signature feature is the generous size of its accommodations, often described as suites, providing ample space for guests. This makes it particularly suitable for families seeking comfort and room to spread out, as well as business travelers due to its proximity to key areas like the ITCC and CBD. Sightseers and tourists also find it appealing for its easy access to city attractions. While many guests highlight the friendly staff and overall cleanliness, some recurring themes include challenges with parking and occasional noise. To enhance your stay, it is advisable to clarify parking arrangements beforehand and be aware of potential construction noise in the vicinity.

Facilities & Amenities
Guests frequently comment on the availability and condition of the hotel's facilities. Many reviews mention the absence of bar fridges or mini-fridges in rooms, which is a common request for convenience. The televisions in rooms are often described as outdated, not smart TVs, and offering a very limited selection of channels, with some guests reporting them not working at all. Issues with air conditioning are also noted, including units not functioning, leaking, or being too small for the room size. The lifts are a frequent point of discussion, often characterized as old, small, slow, or even scary, with some reports of them being broken. While an ironing room is available, guests express a preference for in-room ironing facilities. Wi-Fi connectivity is a significant concern for many, with reports of slow speeds, unreliability, or being non-functional.

Cleanliness & Room Comfort
The hotel receives mixed feedback regarding cleanliness and room comfort. Many guests consistently praise the spaciousness of the rooms, often describing them as large and well-presented, providing excellent value. However, opinions on cleanliness vary, with some guests finding rooms very clean, while others report issues such as stained carpets or upholstery, long hair in bedding, or even the presence of cockroaches. The beds generally receive positive comments for being comfortable, though some guests found them hard or noted issues with duvet size. Noise levels are a recurring concern, stemming from nearby construction, other occupants, or general street activity, impacting sleep quality for some. The bathrooms are described as spacious by many, but some reviews mention them being old, having poor water pressure, clogged drains, or non-functional extractor fans.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is varied. Many guests describe the breakfast as good, delicious, ample, and well-catered, highlighting the friendly kitchen staff and overall value. However, a significant number of reviews suggest that the breakfast menu is limited, needs improvement, or is not up to a high standard, with specific comments about the bread being stale or a lack of variety, especially for those who do not eat pork. Some guests express a desire for more ingredients in the omelets. The hotel's restaurant is noted by some for not being open in the evenings, which is seen as unusual for a hotel. The bar is mentioned as having limited options, with some guests finding drinks to be expensive.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the CBD, Loop and Long Streets, the ITCC, and various attractions. Its proximity to a hospital is also appreciated by some. However, parking is a significant and frequently criticized issue. The hotel does not have its own designated parking; instead, guests must use a third-party paid parking facility nearby, which is often described as expensive, lacking sufficient bays, and sometimes unsafe, with reports of security issues and difficulty finding available spots. The surrounding area is a concern for many guests, who describe it as having a noticeable presence of vagrants or homeless people, leading to feelings of unsafety or intimidation, particularly at night.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the staff for being attentive, accommodating, and going the extra mile to ensure a pleasant stay, highlighting efficient check-in processes and helpful security personnel. Housekeeping staff are often described as brilliant and willing to meet needs. However, there are also notable instances of negative feedback, with some guests reporting rude interactions with reception staff, security, or reservations, and issues with the check-in/out process, such as rooms not being ready or being locked out. While some praise housekeeping, others report issues with rooms not being cleaned properly, towels not being replaced, or sheets not being changed, indicating an inconsistent service level.

Additional Information
Guests frequently mention the construction work occurring in the vicinity, which can lead to significant noise during the day and sometimes impact sleep. The hotel's refund policy and issues with its online booking portal are a recurring source of frustration for some guests, who report difficulties with cancellations, booking modifications, or unexpected charges. The presence of paid security on-site is noted by many, providing a sense of safety, particularly in the parking area or when dealing with the surrounding environment. Some guests appreciate the availability of specific room types, such as executive rooms offering great value. It is also noted that the hotel provides kettles and coffee/tea in rooms, which is a convenient amenity for many.