The Landmark Hotel & SPA Leisure Club Dundee By Sunday

The hotel is frequently chosen for its leisure facilities, including a pool, sauna, steam room, and gym, which many guests find to be a significant draw. The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness, often going above and beyond to assist guests. While the hotel offers good value for money, particularly given the amenities, some aspects of the property, including the rooms and dining areas, are described as tired and in need of refurbishment. This hotel is well-suited for families seeking recreational options, couples looking for a relaxing break, and business travelers due to its convenient road access. To ensure a smooth stay, it is advisable to confirm dining availability and menu options in advance, especially if a wedding or event is scheduled, and to inquire about the current status of local roadworks.

Facilities & Amenities
The hotel offers a range of leisure facilities, including a swimming pool, sauna, steam room, and a well-equipped gym. While the gym is generally praised for its equipment, the pool is often noted as being small and occasionally appearing cloudy or dirty, with some guests reporting overcrowding from non-hotel users. The sauna and steam room are appreciated, though some reviews mention them being out of order or in need of maintenance, such as broken seating. Wi-Fi connectivity is generally reliable, allowing guests to stay connected. Ample parking is available on-site, though some guests were surprised by unexpected charges upon arrival, despite prior indications of free parking.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many rooms are described as spacious with comfortable beds and large bathrooms featuring both a bath and a separate shower. However, a significant number of reviews indicate that rooms are tired and dated, with mentions of worn carpets, cracked tiles, and peeling wallpaper. Noise levels can be an issue, particularly from wedding events, corridors, or external roadworks. A common complaint is the lack of effective temperature control, with rooms often being too warm due to non-functional air conditioning and windows that do not open sufficiently, necessitating the provision of fans. Some guests also noted poor lighting and unpleasant odors in their rooms.

Dining & Food Quality
The dining experience at the hotel receives varied, but often negative, feedback. Breakfast is frequently criticized for its poor quality, with items often being cold, limited in choice, or running out quickly. Guests report chaotic service, broken coffee machines, and unhygienic conditions in the dining area. Dinner and bar food are often described as overpriced for their quality, with limited menus and inconsistent preparation. Service can be slow, and availability for dining is sometimes impacted by private events, such as weddings, leading to guests being seated in the bar area or turned away. The restaurant atmosphere is occasionally noted as being cold or grubby.

Location & Accessibility
The hotel's location is generally considered convenient for those traveling by car, offering easy access to major roads and serving as a good base for exploring Dundee and the surrounding areas. There is plentiful parking available on-site. However, a recurring and significant issue highlighted by guests is the presence of ongoing roadworks near the hotel's entrance. These works often lead to restricted access, requiring lengthy detours, especially during evening and night hours, which can significantly increase travel time and taxi costs. For guests relying on public transport, the hotel's location is less ideal, with bus stops being a considerable distance away and no shuttle service provided.

Staff & Service
The hotel's staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the efficient check-in process and the staff's willingness to accommodate requests, such as providing fans for warm rooms or extra pillows. Bar and breakfast staff are frequently commended for their hard work and positive attitudes, even when facing understaffing. While the majority of interactions are positive, some guests have reported isolated instances of unhelpful or dismissive reception staff, and a few express dissatisfaction with management's responsiveness to complaints or issues, particularly regarding refunds. Housekeeping is generally found to be effective, ensuring rooms are clean and well-maintained.

Additional Information
Guests should be aware that parking charges may be applied, despite some prior advertising suggesting free parking. The hotel's overall condition is frequently mentioned as being tired and in need of significant refurbishment, with many areas appearing dated or neglected. Despite the presence of units, there is often no working air conditioning in rooms, leading to discomfort. The hotel does not have a lift to all floors, which can be an issue for guests with mobility concerns. During events like weddings, regular guests may find their dining options limited or be seated in alternative areas, as wedding parties are given priority. Additionally, the bar may operate a no cash payments policy.