The Brighton Hotel Sydney – MGallery Collection

The hotel's extensive leisure facilities, particularly its pool and spa area, serve as a significant draw, offering guests a chance to relax and rejuvenate. It is well-suited for couples seeking a tranquil escape, families looking for recreational options, and business travelers needing comfortable accommodation with convenient amenities. Guests frequently highlight the friendly and attentive staff, the overall cleanliness of the premises, and the comfortable rooms as key aspects of their stay. The breakfast also receives consistent praise for its quality and variety. To ensure a seamless experience, guests are advised to confirm the pool's heating status prior to arrival, especially if aquatic activities are a priority, and to consider booking directly with the hotel to potentially avoid common third-party booking issues and clarify parking arrangements.

Facilities & Amenities
The hotel offers a range of leisure facilities that are a major draw for many guests. The swimming pool, spa, and gym are frequently utilized, with many appreciating the availability of a sauna, steam room, and jacuzzi. However, feedback on these facilities is mixed; while some guests find them excellent and relaxing, a significant number report issues with the pool water being too cold or the jacuzzi jets not working, often due to heating problems. The pool area and changing rooms are also frequently described as dated and in need of renovation or a deep clean, with mentions of mould and general untidiness. Some guests note that the lockers require a padlock, which can be inconvenient. Despite these concerns, the presence of these amenities is generally seen as a valuable addition to the stay.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests describe their rooms as spacious, clean, and comfortable, often highlighting the comfortable beds and warm ambiance. However, a notable number of reviews mention that rooms appear dated or tired, with some reporting issues such as spider webs, mould on curtains, or general dirtiness. Bed comfort also receives mixed reviews, with some finding them hard or uncomfortable. Common complaints include low water pressure in showers, shower heads that do not stay in place, and creaky floorboards. Noise can be an issue for some, with mentions of thin walls leading to disturbances from neighboring rooms or corridors. While fans are provided for hot rooms, some guests find them too noisy for sleeping.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. Breakfast is generally praised for its good selection and variety, with many enjoying the hot food and efficient service from staff. However, some guests report that the buffet items, particularly the cooked options, can be cold or that certain items are not consistently replenished. The restaurant and bar areas are often described as pleasant, and the food quality for evening meals is frequently commended as delicious and well-prepared. Conversely, a number of guests find the evening meals to be overpriced for the portion size or quality, and some have experienced slow service or long waits for food. There were also instances where the restaurant was unexpectedly closed to hotel guests due to private events, causing significant inconvenience.

Location & Accessibility
The hotel's location is generally considered convenient for those traveling by car, offering easy access to nearby motorways and attractions such as the ski slope and Robinswood Country Park. While some guests find it a good base for exploring the Cotswolds and Gloucester, others note that it is situated in a more residential area, making it less ideal for walking to the city center or local amenities, often requiring taxis or public transport. Parking is a frequently discussed topic; while ample space is usually available, many guests express frustration over the car park charges, which are often perceived as an unexpected extra, or confusion regarding the registration process. Despite some initial confusion, the car park is generally considered safe and secure.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. They are frequently described as friendly, helpful, attentive, and professional, going above and beyond to ensure a pleasant stay. Guests appreciate the efficient check-in process and the staff's willingness to address and resolve issues quickly, from room problems to dietary requirements. Specific mentions of excellent customer service are common across reception, bar, and restaurant teams. While the majority of interactions are positive, a few isolated incidents mention staff being less sympathetic or organizational challenges during busy periods, such as large events or holiday seasons, which impacted service efficiency in dining areas. Overall, the dedication of the staff significantly enhances the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their dogs for an additional nightly charge, which is appreciated by many pet owners. However, some guests note challenges in finding suitable outdoor areas for pets. A recurring theme in reviews involves booking issues, particularly when reservations are made through third-party websites, leading to problems like room cancellations, double charging, or discrepancies in booked amenities. Guests often advise direct booking to avoid such complications. The hotel's handling of Christmas packages and other major events has received significant criticism, with reports of disorganization, long waits for meals, and unexpected closures of facilities like the spa. While many guests find the hotel offers good value for money, especially considering the included amenities, some feel it is overpriced for a "budget" hotel.