Quest Mont Albert

This accommodation is widely praised for providing a true "home away from home" experience, making it a standout choice for pet owners and long-term guests seeking comfort and convenience. Its signature feature is the provision of spacious, well-equipped apartments that cater to diverse needs, from families with sporting commitments to business travelers and those visiting for medical appointments. Guests consistently highlight the exceptional service from the staff, who are noted for their genuine warmth and willingness to assist. While most rooms offer a peaceful retreat, some guests recommend requesting a room at the back of the property to ensure a quiet stay, and utilizing the full kitchen facilities for self-catering is a popular tip to enhance the experience.

Facilities & Amenities
Guests frequently commend the comprehensive in-room facilities, which include fully equipped kitchens with ovens, microwaves, fridges, and dishwashers, making self-catering convenient. The presence of a washer and dryer in the apartments is a significant advantage, particularly for families or longer stays. The hotel offers secure underground parking, though some guests note it can be tricky for larger vehicles or has limited headroom. Fast and reliable Wi-Fi is consistently available, supporting both business and leisure needs. Many rooms feature balconies, providing additional space and, for some, pleasant views. While the overall facilities are highly functional, a few guests have mentioned that some aspects, such as the tiles or cooktops, appear a little dated, and there are occasional comments about the lift being less than pristine.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests describing their rooms as clean, spacious, and well-maintained. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. Guests appreciate the good shower pressure and the overall condition of the bathrooms. However, there is mixed feedback regarding cleanliness, with a few strong negative reviews citing dirty rooms, stains on carpets or linen, and unpleasant odors (musty, tobacco, or pet-related). Noise levels can also vary; while rooms at the back are consistently described as quiet, those facing the main road can experience significant traffic noise, and some guests have reported construction noise or sounds from pipes and hallways.

Location & Accessibility
The hotel's convenient location is a major draw for guests, offering easy access to public transport, with a tram stop directly outside and a train station within walking distance. This makes exploring the city and reaching various destinations straightforward. It is particularly well-situated for those needing access to Epworth hospital or the Edgar Park football precinct. The availability of secure underground parking is highly valued, providing peace of mind for guests traveling by car, although some have noted that parking can incur an additional cost. The surrounding area provides easy access to a variety of shops, cafes, and restaurants, enhancing the overall convenience for visitors.

Staff & Service
The staff consistently receive glowing reviews, with guests overwhelmingly praising their friendliness, helpfulness, and professionalism. Many describe the team as attentive and accommodating, often going "above and beyond" to ensure a comfortable stay. The check-in process is frequently noted as smooth and efficient. Guests appreciate the staff's willingness to assist with various requests, including late check-outs and specific needs related to pet-friendly service. The housekeeping team is also commended for their thoroughness and pleasant demeanor. This dedication to providing excellent service creates a welcoming and supportive environment, significantly contributing to the positive guest experience and fostering a strong sense of loyalty among repeat visitors.

Additional Information
A significant highlight of this accommodation is its highly praised pet-friendly policy, with staff going to great lengths to accommodate guests traveling with their animals, even allowing pets on furniture to make them feel at home. This commitment extends to providing information about a walkable dog park nearby. The hotel is also well-suited for long-term stays, with many guests noting it provides everything needed to establish a comfortable "home away from home," including weekly housekeeping services. For those visiting for medical reasons, its proximity to Epworth hospital and the availability of accessible rooms are highly valued. Guests should be aware that renovations are ongoing, which, while leading to updated rooms, have occasionally resulted in temporary noise disturbances.