Quorn Country Hotel Leicester

The hotel, a grand, historic building set in a picturesque village, holds significant potential, often serving as a popular wedding venue and a convenient base for business travelers. Its charming exterior and spacious rooms are frequently noted, though many guests observe that the interior is in need of considerable refurbishment. While some visitors appreciate the hotel's value for money, others find its current state disappointing. For event-goers and those seeking a peaceful getaway, the location is generally well-regarded. To enhance your stay, it is advisable to confirm the availability of dining facilities and be prepared for a potentially basic breakfast experience, as these are common points of feedback.

Facilities & Amenities
The hotel offers ample on-site parking, which is consistently praised as a significant convenience for guests. Free Wi-Fi is available and generally reported as reliable and fast, allowing guests to stay connected. While the hotel boasts a beautiful building and gardens, many reviews indicate that the grounds are often unkempt and in need of tidying. A recurring concern is the frequent closure of the restaurant and bar, which limits on-site dining and drinking options, often requiring guests to seek alternatives in the village. Some guests have also reported issues with the lift being out of order and the TV in rooms not functioning correctly. The hotel is pet-friendly, providing amenities like a pet bed and dog bowl for guests traveling with animals.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with many guests reporting significant issues. While some rooms are described as clean and spacious, a substantial number of reviews highlight concerns such as mold around the shower and on shower curtains, dirty surfaces, cobwebs, and stained carpets. The overall decor is frequently labeled as tired, dated, and in urgent need of refurbishment, with instances of chipping paint and worn furnishings. Room temperatures are a common complaint, with many guests finding their rooms freezing cold due to inadequate heating or non-functional air conditioning. Bed comfort varies, with some finding them comfortable while others describe them as saggy, lumpy, or having springs sticking out. Noise from other rooms, plumbing, or events is also a recurring issue, impacting sleep quality. Furthermore, many guests noted a lack of basic amenities like sufficient towels, toiletries, or working electrical sockets.

Dining & Food Quality
The breakfast experience is a predominant area of concern for many guests. Most describe the continental breakfast as very basic, often lacking variety and frequently running out of items like pastries, cold meats, cheese, and even butter or milk. The cooked breakfast, while available, is often criticized for being served on cold plates and being lukewarm or cold itself. Guests report issues with the quality of ingredients, such as overcooked sausages and bacon, and a general lack of options like mushrooms or tomatoes. Long wait times for food, particularly when items need to be replenished, are common. The coffee is often described as weak or barely warm, and the toaster is frequently deemed inadequate for the volume of guests. The restaurant and bar are often reported as closed for evening meals, forcing guests to dine elsewhere.

Location & Accessibility
The hotel's central location in Quorn is a significant advantage, offering easy access to the village's amenities, including pubs and restaurants, which are often within a five-minute walk. Guests appreciate the convenience for attending local events and weddings, as well as its proximity to Loughborough. The availability of free parking on-site is consistently highlighted as a major benefit, providing hassle-free arrival and departure. While some guests found the hotel's immediate surroundings, such as the car park and gardens, to be unkempt, the overall accessibility and position within the village are highly valued. The hotel is also noted for being quiet despite its proximity to a main road, contributing to a peaceful stay.

Staff & Service
The staff at the hotel receive mixed but often positive feedback, with many guests describing them as friendly, welcoming, helpful, and accommodating. They are frequently praised for their attentiveness and willingness to assist with various requests, from providing extra towels to offering local tips. However, some reviews indicate that staff can appear under-resourced, overworked, or inexperienced, particularly during busy periods like breakfast or events. Issues such as slow service, unmanned reception desks, and a perceived lack of professionalism in appearance are occasionally mentioned. Despite these challenges, many guests acknowledge the staff's efforts to manage difficult situations and maintain a positive attitude, often highlighting individual team members who went above and beyond to ensure a satisfactory stay.

Additional Information
Guests should be aware that the hotel frequently hosts weddings and other events, which can sometimes lead to noise in certain rooms or impact the availability of hotel services like the restaurant or bar. There are recurring mentions of the hotel being under new management, which some guests believe contributes to ongoing teething problems and a need for significant investment in refurbishment. The hotel has a pet-friendly policy, with some guests appreciating the provision of pet amenities like a dog bed and bowl. However, there are serious concerns raised by some guests regarding booking issues, including cancellations without notification and difficulties with refunds, particularly in relation to event deposits. The hotel's overall condition is often described as tired and in need of substantial TLC to restore it to its former potential.