Plaza Hotel

The hotel is primarily recognized for its excellent location, making it a convenient base for exploring London. Its proximity to major transport hubs and popular attractions like the Eventim Apollo positions it as an ideal choice for concert-goers, sightseers, and budget travelers seeking affordability without sacrificing accessibility. Guests frequently highlight the exceptionally friendly and helpful staff as a significant positive, often going above and beyond to assist. While the hotel offers a basic stay, it is generally considered good value for money for those on a tighter budget. For a more comfortable experience, guests are advised to bring earplugs due to potential noise from thin walls and street traffic, and to manage expectations regarding the overall condition, as many rooms are described as needing refurbishment.

Facilities & Amenities
Guests find the in-room amenities to be practical for a short stay, with many appreciating the presence of a mini-fridge for storing food and drinks, and a fan to help with room temperature, especially during warmer periods. Tea and coffee making facilities are also a welcome addition, providing convenience. While a television is available in rooms, some guests reported issues with signal or functionality. A recurring point of feedback is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility concerns, as rooms are spread across multiple floors accessed via steep staircases. Wi-Fi connectivity receives mixed reviews, with some finding it strong and reliable, while others experienced poor or intermittent service, particularly on upper floors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with a significant number of guests reporting issues. Many reviews describe rooms as being in need of a thorough clean, citing dust, grime, hair from previous guests, and unpleasant odors, including a strong smell of urine in some instances. Concerns were also raised about mold in bathrooms and on walls, stained carpets, and dirty linens or mugs. Conversely, some guests found their rooms to be acceptably clean or even spotless. Bed comfort also varies, with some finding beds comfortable, while others noted issues like a large dip in the mattress or small, uncomfortable beds. A pervasive issue is noise levels, with many guests experiencing disturbances from thin walls, creaky floors, and street traffic, making a restful night's sleep challenging for light sleepers.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, providing excellent accessibility to various parts of London. Guests appreciate its close proximity to key public transport links, including the Hammersmith and Shepherd's Bush underground stations, as well as numerous bus stops directly outside, making travel across the city convenient. The surrounding area is described as vibrant, offering a wide array of shops, restaurants, and pubs within easy walking distance. Its strategic position is particularly advantageous for those attending events at the Eventim Apollo or visiting the Westfield London Shopping Centre, both of which are just a short stroll away. The convenience of having essential amenities and entertainment options nearby significantly enhances the guest experience.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a significant positive aspect of the stay. Reviewers frequently describe the team as exceptionally friendly, helpful, accommodating, and caring, often going above and beyond to assist with requests. Guests appreciate the quick and easy check-in process, with staff often being flexible regarding arrival times and allowing early luggage drop-off. Instances of staff offering room upgrades or assisting with carrying luggage to rooms are also noted. The attentive and personable approach of the staff contributes significantly to a welcoming atmosphere, with many guests expressing a desire to return due to the excellent customer service provided.

Additional Information
Guests frequently note that the hotel's overall appearance and facilities are somewhat dated and could benefit from a general refurbishment to enhance the guest experience. While the hotel is often chosen for its budget-friendly nature, some guests feel that certain aspects, such as the condition of the rooms or the lack of modern amenities, reflect this lower price point. It is important for prospective guests to be aware that, despite some booking information, breakfast is not consistently provided on-site, and guests should plan accordingly for their morning meals. Additionally, the hotel does not offer a lift, which is a crucial consideration for those with heavy luggage or mobility challenges, as rooms are accessed via multiple flights of stairs.