The building is conveniently located just a few steps from Central Market. It is also within walking distance of some of the city's most well-liked historical sites such as Sultan Abdul Samad Building and Dataran Merdeka. Guests can also visit the National Mosque.
Perfectly clean and well-kept rooms
If you are just looking for comfortable room to sleep in, then Pacific Express is a great place to stay. Guests can comfortably sleep in the immaculate clean and decent rooms at the hotel. The bathrooms have powerful rain showers.
Multilingual, well-trained and friendly staff
The hotel's workers are very dedicated and considerate. In addition, international travellers felt well accommodated due to the staff being multilingual. They never hesitate to assist you and are always ready to be of service.
High noise levels at the hotel
Many guests who stayed at the property have complained about the noise levels especially in the morning and at night. Unruly revelers from the streets disturbed guests' peaceful time in their rooms. Those affected were of the opinion that the soundproofing wasn't perfect.
Air con system is too weak and loud
Some guests felt that the air condition at the hotel didn't perform well to their expectations. The units were quite defective and some hard to adjust to the right settings. Others emitted loud noise while running.
The pool is very small and gets crowded easily.
During peak seasons when the hotel is fully booked, the pool area can get overcrowded with guests. Many guests were put off by the congested feel at the pool. Some also felt that the pool area was closed way too early.