New Bath Hotel and Spa

This historic property is particularly memorable for its unique outdoor, natural spring-fed swimming pool, a signature feature that draws many guests seeking a refreshing and chemical-free swim. The hotel offers a blend of traditional charm and ongoing improvements, making it a suitable choice for couples and sightseers exploring the local area and the Peak District. Swimmers and wellness enthusiasts will appreciate the distinctive pool and spa facilities. While the main building exudes character, some areas, particularly the annex, are undergoing renovations. To ensure the best experience, guests are advised to inquire about the specific location of their room within the hotel and confirm the availability and any restrictions of the pool and spa facilities.

Facilities & Amenities
The hotel's standout feature is its outdoor swimming pool, often referred to as the Lido, which is fed by a natural spring and is chemical-free, offering a unique swimming experience. While many guests highly praise this facility, some note its cold temperature and occasional closures for maintenance, or restricted access for children. The spa facilities receive mixed feedback; some guests enjoy the treatments and find them good value, while others report that the sauna, steam room, and jacuzzi are sometimes non-functional, dated, or incur unexpected charges. The hotel provides ample and convenient parking, which is highly appreciated by guests. However, the absence of a lift and the presence of numerous stairs can pose a challenge for guests with mobility issues or heavy luggage. The well-maintained gardens offer a peaceful and relaxing environment.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean, comfortable, and well-maintained, with some noting recent decoration. However, a significant number of reviews highlight issues such as dirty carpets, visible dust, and pervasive mould, particularly in bathrooms and around windows. The overall condition of many rooms, especially in the annex, is described as dated, tired, and in need of refurbishment, with instances of peeling wallpaper and broken fixtures. While some guests praise the comfortable beds and quality pillows, others report uncomfortable mattresses or flat pillows. Issues with hot water availability and inconsistent heating are also mentioned. In-room amenities like toiletries are generally appreciated, though the TV reception can be poor in some areas.

Dining & Food Quality
The hotel offers a mixed dining experience. Breakfast receives varied comments; many guests appreciate the breakfast variety, including a full English option and a comprehensive buffet with fresh choices. However, a notable number of guests express disappointment with the cold food, limited selection, and slow replenishment of items, leading some to dine elsewhere. The restaurant for evening meal service is often highly praised for its delicious, well-cooked food and good value, with some guests enjoying specific dishes. Conversely, some reviews mention restricted menus, long waiting times, or dissatisfaction with food quality, such as bland or overcooked items. The bar area is noted for its pleasant atmosphere and service by some, but a recurring concern is the hotel's current lack of an alcohol license, which means alcoholic beverages cannot be purchased on-site.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is within easy walking distance of Matlock Bath town, offering access to various restaurants, shops, and attractions. The property is also ideally situated for exploring the beautiful surroundings and engaging in activities like walking and cycling in the Peak District. Ample and free parking is a significant advantage, though some guests have noted the presence of potholes in the driveway. Despite its prime location, accessibility within the hotel can be challenging due to the absence of a lift and the necessity of navigating numerous stairs to reach many rooms, which can be particularly difficult for guests with mobility concerns or heavy luggage.

Staff & Service
The hotel staff consistently receive high praise from guests. Most reviews highlight the friendly staff, describing them as helpful, attentive, welcoming, and cheerful. The quick check-in process is often appreciated, and many guests commend the staff's willingness to assist with requests and resolve issues. Specific mentions of excellent service from reception, spa, and restaurant staff are common. While individual staff members are widely lauded for their dedication, some guests note inconsistencies in overall service execution, such as slow responses to requests for room cleaning or replenishment of amenities. Despite these occasional lapses, the general sentiment is that the staff strive to provide a positive experience, contributing significantly to guest satisfaction.

Additional Information
The hotel is currently undergoing renovations, which explains the mixed feedback regarding the condition of various areas. Many guests acknowledge that the property, with its historic character, is a work in progress. A notable and frequently mentioned point is the temporary lack of an alcohol license, meaning guests cannot purchase alcoholic drinks on-site, which has been a disappointment for many. Some reviews raise concerns about fire safety signage and accessibility in certain parts of the building. While some guests find the hotel offers good value for money, others feel it is overpriced given the current state of some facilities, particularly the annex buildings, which are often described as more dated and run-down compared to the main property. The comfort of pillows is also a minor, but recurring, point of mixed feedback.