Millfields Hotel

The hotel is widely celebrated for its charming character as a grand old building, blending traditional appeal with modern updates in its public areas. This unique atmosphere, combined with an overwhelmingly positive guest experience, makes it a memorable destination. It is particularly well-suited for business travelers seeking comfortable, quiet stays with good amenities, and for families or couples looking for a welcoming base for short breaks or special occasions. The hotel's signature feature is undoubtedly its exceptional staff, who consistently go above and beyond to ensure guest satisfaction, creating a warm and attentive environment that guests frequently highlight as a primary reason for return visits. To enhance your stay, consider requesting a recently refurbished room for the most updated comfort, and be aware that while some areas are modern, others retain a more traditional, slightly dated aesthetic, contributing to its unique charm.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, which cater to various needs. A significant advantage is the free car park onsite, offering ample and secure parking, including electric vehicle charging points, a thoughtful addition for modern travelers. The hotel boasts excellent gym facilities, described as well-equipped and often quiet, along with dedicated squash courts and a sauna, providing ample opportunities for recreation and relaxation. The bar area is noted for being smart and modern, offering a good range of drinks and a pleasant atmosphere for unwinding. While some guests experienced intermittent or weak Wi-Fi signals in their rooms, it is generally available and easy to use. The hotel also provides 24-hour desk service, ensuring assistance is always at hand, and offers coffee and tea making facilities in rooms.

Cleanliness & Room Comfort
The hotel receives high marks for cleanliness, with rooms consistently described as spotless and well-maintained. Guests frequently commend the comfortable beds, often noting their spaciousness, including king-size options, which contribute to a restful night's sleep. Rooms are generally spacious, providing ample area for relaxation, and many feature clean and spacious bathrooms equipped with towels and toiletries. While some rooms have been recently refurbished, a recurring theme is that certain areas, including some guest rooms and corridors, appear dated or in need of a refresh, with mentions of old carpets or tired decor. Noise levels can be an issue, with some guests reporting thin walls allowing sound from adjoining rooms, including children or other guests, to be heard. Shower pressure is also a mixed bag, with some experiencing powerful showers while others found them weak.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, with the food quality consistently receiving high praise. The breakfast is frequently described as excellent, delicious, and superb, with a good selection of options, including hot dishes cooked to order, such as tasty vegetarian sausages. The restaurant and bar areas offer a varied menu, with guests particularly enjoying the evening meals, which are noted for being well-presented and flavorful. Dishes like the Grimsby haddock and chips, steak, and chicken Caesar salad are often singled out for their quality and generous portions. While most feedback is positive, a few guests have reported issues with specific dishes, such as dry chicken, undercooked chips, or tasteless chili, and some found the breakfast to be overpriced if not included. The hotel also caters to events, with buffet food for parties and wakes receiving positive comments.

Location & Accessibility
The hotel benefits from a great location, situated in a nice and generally quiet area. It offers convenient accessibility to the town centre, being only a 10 to 15-minute walk away, which is appreciated by guests. Its proximity to Cleethorpes, a pleasant seaside town, also makes it an attractive base for exploring the wider area. For those traveling by car, the hotel provides ample free parking onsite, a significant advantage. Public transport links are also good, with the train station within a short walking distance. While the hotel is generally considered safe, some guests noted that rooms facing the busy road or junction might experience more traffic noise. The location is also practical for those needing access to Humberside Airport, which is about a 30-minute drive away.

Staff & Service
The staff at the hotel are overwhelmingly praised as its greatest asset, consistently described as friendly, helpful, polite, and attentive. Guests frequently highlight their willingness to "go above and beyond" and that "nothing is too much trouble," creating a warm and welcoming atmosphere. The check-in process is generally smooth and efficient, even for late arrivals. Many reviews commend the staff's professionalism and cheerful demeanor, noting their dedication to ensuring a pleasant stay. Specific mentions include the efficiency of housekeeping and the overall excellent customer service provided across all departments, from reception to the bar and restaurant. While isolated instances of less accommodating or seemingly unhappy staff were noted, these are rare exceptions to the consistently positive feedback on the team's exceptional service.

Additional Information
This hotel is a popular choice for various events, including wedding receptions, birthday parties, and wakes, with guests commending the well-decorated venues and the quality of the buffet food provided. Guests should be aware that some rooms, particularly those in external buildings, might require walking through less-lit areas or have stairs as the only access, which can be challenging with luggage as there is no lift. While the hotel provides coffee and tea making facilities in rooms, some guests noted a lack of sufficient sachets or biscuits, and there are no mini-fridges, though staff are helpful with storage. Some guests have reported issues with noise from adjoining rooms or external security lights affecting sleep. Additionally, the hotel does not serve food on Sunday evenings, and soft drinks in the bar can be perceived as expensive.