Manor Hotel Solihull, BW Signature Collection

The hotel is a popular wedding venue and is strategically located near the NEC and Birmingham Airport, making it a convenient choice for various travelers. Many guests highlight the friendly staff, comfortable rooms, and ample parking. The hotel's blend of traditional British charm and modern updates is often noted, creating a welcoming atmosphere. It is well-suited for business travelers attending events at the NEC, event attendees (especially weddings), couples seeking a romantic getaway or wedding venue, and families due to its spacious rooms and amenities. To enhance your stay, guests are advised to confirm specific room amenities like USB points or air conditioning, inquire about the detailed pet policy if traveling with animals, and be aware that the car park can get very full during peak times.

Facilities & Amenities
Many guests appreciate the hotel's modern lobby, bar, and restaurant areas, which are often described as well-decorated and inviting. The hotel offers free Wi-Fi, though its reliability can be inconsistent in rooms, posing a challenge for business travelers. Some rooms include useful amenities like a safe, iron, and ironing board. Feedback on in-room amenities is mixed; some rooms lack USB charging points, requiring guests to unplug lamps. While some rooms are spacious, others are described as dated or in need of refurbishment. The presence of lifts is inconsistent, with some areas requiring guests to use stairs, which can be challenging for those with mobility issues. Water pressure and temperature in showers are recurring concerns, particularly on higher floors, with some reporting issues with hot water availability. Air conditioning is generally absent, with fans provided in some rooms, leading to warm conditions.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many praising the comfortable beds and spacious rooms. Some rooms are noted for their high-quality linens and well-fitted bathrooms with good shower pressure, though this is not universally consistent. However, a significant number of reviews mention that room decor can be dated or tired, with some reporting issues like sagging mattresses, worn-out curtains, or broken fixtures. There are also isolated but serious concerns regarding mattress cleanliness and the presence of pests, which the hotel reportedly addresses with mixed success. Noise from corridors, events, or external units can occasionally disturb sleep, though many rooms are described as quiet and conducive to rest.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, described as very good with a wide selection of hot and cold buffet options, including freshly cooked items. Guests appreciate the attentive staff in the breakfast area. The on-site Marco Pierre White restaurant is a prominent feature, with many guests praising the food quality and attentive service, particularly for dinner. However, some find the restaurant to be expensive and note that the menu might be limited for certain preferences. The bar areas are generally well-regarded for their atmosphere and drink selection, though some guests find bar prices to be high. Room service and bar food options are available, with mixed reviews on their warmth and variety.

Location & Accessibility
The hotel boasts an excellent location for guests visiting the NEC, Birmingham Airport, and surrounding areas like Coventry, often being just a short drive away. It is situated in a quiet village setting, offering a peaceful environment while remaining well-connected by public transport, including bus routes. Parking is a significant feature, with many guests appreciating the ample and often secure parking facilities, including a large car park at the rear. However, the car park can become very full during peak times or events, making it difficult to find a space. Some guests note that while parking is available, it can be challenging to navigate or access certain areas, and there are occasional issues with gate operation.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the welcoming reception and the staff's willingness to go above and beyond to assist with requests, from check-in to resolving issues. The check-in process is generally described as easy and efficient, though some guests have experienced delays during busy periods. Staff in the restaurant and bar areas are frequently commended for their excellent service. Housekeeping is noted for its thoroughness, with some guests appreciating the thoughtful gesture of leaving extra supplies when a "do not disturb" sign is on the door. The hotel is particularly praised for its wedding planning and event management teams, who are described as professional and dedicated.

Additional Information
The hotel has a pet-friendly policy, but feedback is notably mixed, with many dog owners expressing disappointment that pets are often not allowed in the restaurant or bar areas, despite the hotel being advertised as pet-friendly. This often necessitates finding alternative dining options outside the hotel. The hotel operates a cashless policy, which some guests find inconvenient, though exceptions can sometimes be made. Guests should be aware that some services, like specific coffee types at breakfast, may incur an additional charge. The hotel is a popular venue for weddings and other events, which can sometimes lead to increased noise levels in corridors or public areas, particularly late at night.