Mannings Hotel

The hotel offers a memorable stay, distinguished by its central location within a charming historic building, complemented by the significant advantage of secure, on-site parking. This combination makes it an exceptionally convenient choice for various travelers. Theatre-goers attending events at the nearby Hall for Cornwall, sightseers eager to explore the city's attractions, and business travelers seeking easy access to the city center will find the hotel particularly well-suited. Couples appreciate the comfortable accommodations and diverse dining options, while families can benefit from the spacious and well-equipped apartments. To enhance your stay, consider requesting a room away from the kitchen area or street for a quieter experience, and be mindful of the hotel's many stairs if mobility is a concern. Utilizing the hotel's convenient and free parking is a major advantage for exploring both the city and the wider region.

Facilities & Amenities
Most guests find the hotel's facilities generally adequate, though a significant and frequently mentioned point of feedback is the absence of a lift. This can pose a considerable challenge for guests with mobility issues, those traveling with heavy luggage, or those assigned rooms on higher floors, as the hotel spans multiple levels. The property does offer a comfortable communal lounge area, providing a pleasant space for guests to relax and socialize. For those opting for the separate apartments, a highly appreciated feature is the inclusion of a well-equipped kitchenette, which adds convenience for longer stays or self-catering needs. While some rooms, particularly on the third floor, benefit from air conditioning, many rooms in the main building lack this amenity, leading to concerns about room temperature during warmer periods, though a fan is typically provided to help mitigate this.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing their rooms as spotless and well-maintained. Room sizes vary, with some guests enjoying spacious rooms, particularly in the apartments, while others found standard double rooms a little tight. Feedback on comfortable beds is mixed; many report a restful night's sleep on very comfortable beds, though some found mattresses to be too hard or lumpy. The bathroom facilities are often described as modern and beautiful, with ample hot water, though some older bathrooms are noted as dated or having issues like tight angles or poor shower pressure. A recurring concern is noise levels, stemming from street activity, kitchen extractor fans, seagulls, creaky floorboards, or even a town clock, impacting sleep for some guests. In-room tea and coffee facilities are provided, though some guests desired more variety or better quality.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. The continental breakfast, often included in the room rate, is widely praised for its good variety, freshness, and plentiful options, including fruits, yogurts, pastries, and cereals. However, some guests found the coffee to be weak or not hot enough, and a few noted a limited selection of items like cheese or ham. A cooked breakfast is available for an additional charge, which many guests found to be delicious, well-prepared, and worth the cost, though some expressed disappointment that it was not included. The restaurant itself is highly regarded for its delicious and well-presented evening meals, with many guests enjoying the quality of the food and the attentive service. The bar is noted for closing early, which some guests found inconvenient, especially after attending evening events.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of shops, the city center, and the Hall for Cornwall theatre, which is just a minute's walk away. This makes it an ideal base for exploring the city. A significant benefit is the gated car park on-site, which is secure and often free for guests, providing a rare and valuable amenity in a city center. However, guests should be aware that the hotel has many stairs and no lift, which can pose a challenge for those with mobility issues or heavy luggage. While the train station is walkable, it involves an uphill trek. The proximity to the bus station also offers convenient access to wider regional attractions.

Staff & Service
The hotel's staff consistently receive overwhelming praise for their friendly staff, helpful staff, and attentive service. Guests frequently commend their welcoming demeanor, professionalism, and willingness to go above and beyond to assist with requests, from accommodating early check-ins to resolving room issues. The check-in process is generally described as quick and efficient. Housekeeping is noted for maintaining spotless rooms. While the vast majority of feedback is positive, a few isolated instances mention less helpful or grumpy staff, or issues with specific service interactions, such as a challenging refund process or a perceived rude encounter. Overall, the staff's dedication to providing excellent service is a standout feature of the guest experience.

Additional Information
The hotel is housed within a charming historic building, which contributes to its character but also means certain limitations, such as the absence of a lift. Many guests appreciate the option of staying in the hotel's apartments, which are separate from the main building, offering more space, a kitchenette, and often a quieter experience, though some note a lack of covered access to the main hotel. A common point of feedback relates to bar closing times, which many guests found to be too early, limiting options for a late-night drink. One guest reported a significant issue with a refund policy during a force majeure event, highlighting a potential area for improvement in handling such situations. Some rooms lack a safe or mini fridge, and while toiletries are provided, some guests found the towels to be thin or scratchy. Specific room locations can be affected by boiler exhaust noise, pigeon noise, or seagull noise.