Lagoon Beach Hotel & Spa (Cape Town, South Africa)

Guests really liked the position of the hotel. While being directly on the beach certainly didn't hurt, what most seemed to impress about the position was that it offered unobstructed views of Table Mountain across the bay. Guests clearly liked the drama of the setting. They also pointed out that it wasn't too far from central Cape Town and that the hotel offered a shuttle bus and other means to get there.

It was rare to find a review that did not compliment the staff. They were described as friendly and incredibly customer-focussed, being willing to go above and beyond to help when this was called for.

The overwhelming majority of guests were very happy with the breakfast offered at the hotel, saying that the serving staff were generally very accommodation and informative and that the food was both varied and delicious.

A number of guests reported that they felt a little cold in winter. Of course Cape Town can get pretty chilly at that time of year, and some felt that both the public areas and their rooms were not adequately heated.

While it was unclear form the reviews whether all the rooms and apartments were without Wi-Fi, several guests mentioned that the specific room they were in had no Wi-Fi, meaning they had to go to one of the common areas to connect.

There were a bit too many guests reporting cleanliness issues in their rooms for comfort. The problems ranged from mould in the bathrooms to unemptied rubbish bins, but whatever the specific problem, it did not leave a good impression.