Voco Edinburgh - Royal Terrace By Ihg

This hotel, housed in a historic Georgian building on a quiet terrace, offers a memorable stay with its elegant ambiance and peaceful surroundings, making it a signature feature. It is particularly well-suited for sightseers and theatre-goers due to its excellent central location, while couples appreciate the tranquil atmosphere for a romantic getaway. Families also find it accommodating, especially with its pet-friendly policy. Guests consistently highlight the exceptional service provided by the staff and the comfortable accommodations. To enhance your experience, consider requesting a room on a higher floor for potentially better views, and be prepared for some hilly terrain when exploring the city on foot.

Facilities & Amenities
The hotel features a welcoming lobby and a stylish bar area, which many guests find cozy and inviting. There is also an attractive terrace and gardens that provide a pleasant outdoor space, though some areas could benefit from more upkeep. In-room amenities are generally well-received, including coffee machines with pods, complimentary bottled water, and a good selection of toiletries. While a fitness center is available, some guests noted issues with broken equipment. Free Wi-Fi is provided, ensuring connectivity throughout the stay. However, some rooms lack a refrigerator, and there are occasional reports of limited power outlets near beds or mirrors, which can be inconvenient for charging devices.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed but generally positive. Many rooms are described as spacious, clean, and featuring comfortable beds with high ceilings and attractive decor. Some rooms offer pleasant views of the sea, gardens, or city. However, a notable number of guests reported issues such as dusty surfaces, creaky floors, and unpleasant odors in bathrooms. Maintenance concerns include mold, rust, and chips in bathroom fixtures, as well as non-functional extractor fans and low water pressure in showers. Some rooms, particularly those in the basement, were found to be small, dark, and prone to noise from pipes, ventilation, or adjacent areas, impacting sleep quality.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Most guests appreciate the variety and selection of options, including a full Scottish breakfast, pastries, fruits, and hot beverages. However, a significant number of reviews mention that the hot food items, such as eggs, sausages, and mushrooms, are often served cold or merely warm, and can be overcooked or dry. Some guests found the overall breakfast quality to be average or a letdown, with slow replenishment of buffet items. The bar offers a good selection of drinks, but the availability of bar food and room service is inconsistent, with some guests noting that the restaurant was closed or had limited options during their stay.

Location & Accessibility
The hotel boasts an excellent and central location, situated on a quiet street that provides a peaceful retreat from the city's bustle. It is within easy walking distance of major attractions suchles the Royal Mile, Princes Street, Calton Hill, and the Playhouse theatre. Public transport options, including tram stops and bus routes, are conveniently close, offering easy access to the train station and other parts of the city. While the area is generally considered safe, guests should be aware of the hilly terrain surrounding the hotel. Parking is available, with options for street parking (free on weekends) or a partnership with a nearby car park, though costs can be a consideration.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming reception and the staff's willingness to go above and beyond to ensure a comfortable stay. The check-in process is generally described as quick and efficient. Staff members are commended for their professionalism and their efforts to resolve issues, such as room changes or amenity requests. Many reviews emphasize that the positive interactions with the staff significantly enhanced their overall experience, making guests feel valued and at home.

Additional Information
The hotel maintains a pet-friendly policy, with many guests appreciating the accommodating service provided for their animal companions. The building itself is a historic Georgian structure, contributing to a unique and elegant atmosphere. Guests should be aware that while the hotel aims for a high standard, some aspects of maintenance, particularly in older sections, may be ongoing. There have been occasional mentions of issues with deposit refunds or pre-authorizations taking longer than expected to process. The hotel's quiet location, despite its proximity to the city center, is a recurring positive, offering a tranquil environment for rest.