Travelodge St Austell

The hotel is consistently praised for its exceptional staff, who are frequently described as friendly, welcoming, and highly attentive, creating a positive atmosphere for guests. This commitment to service, combined with the hotel's generally clean accommodations and convenient location near major attractions and essential amenities, makes it a popular choice. It serves as an ideal base for sightseers exploring local landmarks like the Eden Project and nearby beaches, as well as for families and business travelers seeking a practical and comfortable stay. Pet owners also find it accommodating. Guests sensitive to noise should consider requesting a room away from the main road or car park, as the area can be busy. Additionally, remember to register your vehicle at reception to ensure free parking.

Facilities & Amenities
The hotel provides a range of practical facilities and amenities designed for a comfortable stay. Guests appreciate the convenience of an on-site bar and cafe, offering a place to relax and dine. Rooms are equipped with kettles for tea and coffee, and many feature USB charging points for electronic devices. While the hotel does not have air-conditioning, fans are provided in rooms to help mitigate warmth, especially during warmer periods. The hotel is also pet-friendly, accommodating guests traveling with their animals. Access to upper floors is available via a lift, though some guests have reported occasional issues with its functionality, while others found it in good working order. Free Wi-Fi is generally available, though some guests noted it might incur a charge.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as spotless, tidy, and well-maintained. The beds are frequently noted as comfortable, contributing to a restful night's sleep, though some guests found them to be on the firmer side. Rooms are often described as light and airy, and fresh bedding is consistently provided. However, a recurring concern is the room temperature, as the lack of air-conditioning can lead to rooms becoming uncomfortably warm, particularly on upper floors or during warmer months. Noise levels are also a common issue, stemming from the busy surrounding area, including traffic, car park activity, and early morning deliveries, which can disturb sleep for some. While most bathrooms are clean, a few guests reported minor issues such as non-functional extractor fans or issues with shower fixtures.

Dining & Food Quality
Feedback on the hotel's dining and food quality is mixed, with many guests praising the breakfast as hot, fresh, and tasty, offering a good selection of options. Some even described it as exceptional value. However, other guests reported issues with the breakfast, noting that items could be cold, limited in variety, or that popular choices like bacon, beans, or sausages frequently ran out. The coffee machine and juice dispensers also occasionally experienced issues. The on-site cafe bar offers a menu for evening meals, which some guests found to be good quality and reasonably priced, while others described the food as average or microwaved. Despite some inconsistencies, the convenience of having dining options directly within the hotel is appreciated by many.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring Cornwall. It offers easy access to popular attractions such as the Eden Project, the Lost Gardens of Heligan, and various local beaches and villages. The hotel is situated within a complex that includes numerous amenities like a Tesco Express, KFC, McDonald's, Costa Coffee, and a local bakery, providing ample options for food and supplies right on the doorstep. While this proximity is a major advantage, it also contributes to a busy and sometimes noisy environment, particularly from the shared car park which can become congested. Public transport links are available nearby, though some guests noted a steep hill when walking to the town center or train station. Free parking is available on-site, but guests must register their vehicle at reception.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently describe the team as exceptionally friendly, welcoming, helpful, and attentive, often going above and beyond to ensure a comfortable stay. Guests appreciate the quick check-in process and the staff's willingness to accommodate requests, such as providing fans or assisting with room changes. The dedication of the housekeeping team is also noted, ensuring rooms are clean and well-maintained. Even when minor issues arise, the staff are praised for their professional and calm approach to resolving them, contributing significantly to a positive guest experience. Their polite and pleasant demeanor creates a warm and inviting atmosphere throughout the hotel.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their dogs, which is a significant advantage for many travelers. However, some guests noted that finding suitable outdoor areas for pets nearby could be challenging, and a few expressed discomfort with dogs being present in the dining area. An important detail for all guests is the requirement to register your car registration at reception upon arrival to ensure free parking in the shared car park. The hotel also has a strict smoking policy, with no smoking allowed even near windows, and violations can lead to immediate departure without a refund. Some reviews indicate the hotel is occasionally used for emergency accommodation, which can influence the clientele. Guests should also be aware that while Wi-Fi is available, some reviews suggest it may incur a charge.