Travelodge Manchester Upper Brook Street

This hotel is widely celebrated for its exceptional staff and its prime location, making it a standout choice for various travelers. Its signature feature is the consistently praised, warm, and caring service provided by the team, which many guests describe as going above and beyond. This makes it an ideal fit for gig-goers attending events at nearby music venues like the O2 Apollo and Manchester Academy, hospital visitors due to its direct proximity to medical facilities, and university visitors given its closeness to the University of Manchester. Business travelers also find the hotel convenient for their needs. To enhance your stay, guests recommend requesting a room on a quieter side of the hotel to minimize potential road noise and being aware of the current parking situation due to ongoing construction.

Facilities & Amenities
The hotel offers a convenient bar and cafe area, which many guests find pleasant for both work and leisure, and appreciate for its meal options. On-site parking is available, though it comes with an extra charge and is currently limited due to ongoing construction work. Guests note the presence of lifts for easy access to rooms. Each room is equipped with a kettle and supplies for tea and coffee, though some guests reported issues with cleanliness or supply. While Wi-Fi is available, it is generally not free, with some guests mentioning a limited free period. Some rooms lack air conditioning and extractor fans in bathrooms, which can be a concern during warmer periods. There are no water stations on floors, requiring guests to go to the ground floor for water.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spotless and fresh-smelling. The beds are frequently noted as comfortable, though some found them less so or experienced issues with creaking. Shower facilities receive mixed feedback, with some praising good pressure and the provision of shower gel, while others found the pressure weak or water temperature inconsistent. Noise levels are a recurring concern, particularly from the busy road outside, emergency services, and internal corridor noise, leading some to recommend earplugs. Room size is described as adequate for short stays, though some found them small or lacking in storage. Issues with window views being blocked by construction film or taped over were also reported, affecting natural light.

Dining & Food Quality
The hotel offers a breakfast service that receives varied feedback. Many guests praise the breakfast variety and quality, describing it as good value, unlimited, and setting them up for the day. Specific items like pizza and chips are available from the bar food menu, with some guests enjoying the meal deal options. However, some found the breakfast quality to be mediocre, noting a lack of certain items like marmalade or vegetables, and issues with machines or specific food availability. The restaurant and bar area are generally considered pleasant for dining, and the staff in these areas are often highlighted for their attentiveness.

Location & Accessibility
The hotel boasts a highly convenient central location for various purposes. It is within easy walking distance to major music venues like the O2 Apollo and Manchester Academy, making it ideal for concert-goers. Its direct proximity to hospitals and the University of Manchester is a significant advantage for visitors to these institutions. The hotel is also well-connected to the city center by a short walk or bus journey, with a bus stop conveniently located opposite. While parking is available on-site, it is limited and incurs an additional charge, with some guests experiencing difficulty finding spaces due to ongoing construction work.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, being described as exceptionally friendly, helpful, and welcoming. Guests frequently highlight their attentive service, willingness to go "above and beyond," and their ability to make guests feel at home. The check-in process is generally reported as quick and efficient, with staff providing useful information about the hotel and local area. Many reviews commend the team's responsiveness in addressing guest requests and issues, contributing significantly to a positive overall experience. The dedication of the staff is a standout feature, often compensating for any minor shortcomings of the hotel itself.

Additional Information
Guests should be aware of the hotel's pet policy, which, despite being advertised as pet-friendly, has significant restrictions; pets are generally not allowed in the bar or restaurant areas, which has caused disappointment for some owners. There is ongoing construction work around the hotel, which can impact parking availability and may result in some noise levels or obstructed window views. Some guests reported issues with cleaning service not being provided daily or as requested, leading to a lack of fresh towels or emptied bins. While an electric charger was mentioned on the website by one guest, it was reportedly not available. The hotel's check-in policy is strict, with guests sometimes asked to wait even for a few minutes before the official time.