The Crossways

This hotel offers a tranquil escape in a picturesque rural setting, boasting stunning views of Glastonbury Tor and a beautifully modern interior that surprises guests upon arrival. Its inviting ambiance and spacious rooms make it an ideal choice for couples seeking a romantic getaway and families looking for comfortable accommodations. Many guests appreciate the hotel's pet-friendly policy, allowing them to bring their furry companions along. The consistently praised friendly staff and excellent food further enhance the guest experience. To make the most of your stay, consider booking dinner in advance, especially on busy evenings, and be prepared for the charming, albeit narrow, country roads leading to the property.

Facilities & Amenities
Guests frequently highlight the ample and free parking available on-site, including convenient EV chargers, though some have noted occasional issues with their functionality. The hotel features inviting outdoor terraces, with the upper terrace offering particularly lovely views, especially at sunset. The bar and restaurant area is described as modern, stylish, and comfortable, providing a pleasant space for relaxation. Rooms are generally well-equipped with practical amenities such as kettles, hairdryers, irons, and USB sockets by the bed, allowing guests to stay connected and comfortable. Some premium suites even boast luxurious hot tubs, adding to the indulgent experience.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless, immaculate, and well-maintained. Rooms are often noted for their spaciousness, providing ample room to relax. The beds are consistently reported as very comfortable, ensuring a restful night's sleep, with many enjoying the luxurious four-poster beds. Bathrooms are typically well-appointed, featuring jacuzzi baths and rainfall showers, though some guests have reported minor issues such as black mold in tile grouting or shabby areas around the bath. While the location is generally quiet, some guests have experienced noise from parties, deliveries, or other guests in the corridors, particularly in rooms near event spaces.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests. Breakfast is frequently described as excellent, with a wide variety of choices, including delicious cooked-to-order options like the full English and smoked salmon and scrambled eggs, alongside pastries and fruit. However, some guests have noted slow service or lukewarm coffee at breakfast. Dinner in the restaurant is also highly rated, with guests praising the delicious food, generous portions, and good value, especially for themed nights like steak night and curry night. While the food quality is generally very good, a few guests found the menu limited or the service slow during peak times.

Location & Accessibility
The hotel's location is a key feature, nestled in a peaceful village that offers a tranquil escape from urban bustle. It serves as an excellent base for exploring popular nearby attractions such as Glastonbury, Wells, Cheddar, and Clarks Village. Guests particularly enjoy the scenic views of Glastonbury Tor and the surrounding countryside from the hotel. While the rural setting provides serenity, guests should be aware that access involves navigating narrow country lanes and that public transport is not readily available, making a car essential for exploring the area. Ample parking is provided on-site for convenience.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to ensure a comfortable stay, from providing quick check-in to resolving issues promptly. Many appreciate the respectful and polite demeanor of the team members. Specific services like providing breakfast bags for early departures and accommodating special requests are often mentioned. While the majority of feedback is positive, a few guests have reported isolated instances of unwelcoming interactions or slow service during busy periods, though staff generally strive to address concerns.

Additional Information
A notable aspect of the hotel is its strong pet-friendly policy, making it a popular choice for guests traveling with dogs, with many appreciating the nearby walking paths. The hotel is also a popular venue for events and weddings, which, while contributing to its vibrant atmosphere, can occasionally lead to noise disturbances for guests staying in adjacent rooms, particularly during evening functions. Despite some minor maintenance observations, guests generally find the hotel to offer excellent value for money, especially considering the quality of the rooms and dining. The property has undergone recent refurbishments, contributing to its modern and stylish decor.