The Capetonian

The hotel is widely recognized for its central location and its unique status as a fully Halal facility, making it a particularly suitable choice for Muslim travelers and those attending events at the nearby convention center. Guests frequently highlight the friendly and accommodating staff, the spacious rooms, and the excellent breakfast as key positives. While many appreciate the convenience and service, some note that the hotel's decor and amenities appear dated. The hotel caters well to business travelers due to its proximity to the CTICC and offers comfortable stays for families and sightseers exploring the city. To ensure the best experience, guests are advised to inquire about the availability of recently refurbished rooms, as these offer a more modern stay.

Facilities & Amenities
The hotel provides several key amenities, though their condition and functionality receive mixed feedback. Wi-Fi is available, with some guests finding it strong and fast, while others report it being slow and unstable. The air conditioning system is frequently described as old and noisy, with some units being ineffective or leaking, and many rooms have sealed windows, preventing fresh air circulation. Televisions in rooms are often noted as small, outdated, and not smart-enabled, with limited channel selection. However, the hotel offers free and secured parking, which is a significant convenience for many, though it can sometimes be full. A gym with basic equipment is also available for guest use.

Cleanliness & Room Comfort
Room comfort and cleanliness elicit varied responses. Many guests praise the spaciousness of the rooms and find the beds comfortable, ensuring a restful night's sleep. However, a recurring theme is the dated appearance of the rooms, with worn-out carpets and old furniture being common complaints. Bathrooms are frequently described as needing an upgrade, with issues such as mold, leaking showers, and a general lack of modern fixtures. Some guests report cleanliness issues, including dirty floors and stained surfaces, while others commend the daily housekeeping for maintaining clean and fresh-smelling rooms. Noise from the air conditioning units, street, or wind can occasionally disturb the peace.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Guests consistently praise the delicious and varied breakfast buffet, highlighting the wide selection of options, including fresh and hot dishes. The Halal certification of all food and beverages is a significant draw and a highly appreciated feature. While breakfast is a highlight, feedback on other dining services is mixed. Some guests find the restaurant food to be very good and value for money, but others describe the buffet options as limited, bland, or of inconsistent quality, with occasional issues like dry meats or overcooked items. Room service is sometimes criticized for being slow, delivering cold food, or incorrect orders.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for various activities. It is situated directly across from the Cape Town International Convention Centre (CTICC), which is ideal for business travelers and conference attendees. The V&A Waterfront is within easy walking distance, as are various shops, restaurants, and public transportation options, including bus routes and the light rail station. While the immediate area is generally considered safe during the day, some guests advise caution when venturing out at night. The availability of free, secured parking is a notable advantage, though it operates on a first-come, first-served basis and can sometimes be limited.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend the reception staff for their warm welcome and efficient check-in and check-out procedures, even when faced with late arrivals or specific requests. Many reviewers highlight the staff's willingness to go the extra mile, such as assisting with room changes or providing additional amenities. The housekeeping staff is noted for their attentiveness in keeping rooms clean and well-maintained. While the majority of interactions are positive, a few guests report isolated instances of unresponsiveness to messages or perceived lack of competency from some team members.

Additional Information
A standout feature of the hotel is its fully Halal policy, which extends to all food, beverages, and facilities, making it a preferred choice for guests seeking this specific accommodation type. The hotel is also a popular venue for conferences and events, with many organizers commending the professional service and support received from the events team. Guests appreciate the provision of Qibla direction in rooms, a thoughtful detail for Muslim travelers. While some rooms are undergoing refurbishment, guests should be aware that older, unrenovated rooms are still in use, which can lead to a varied experience regarding room condition.