Premier Inn Trowbridge

This hotel offers a reliable and comfortable stay, particularly noted for its convenient location within a vibrant retail park, providing easy access to numerous restaurants and entertainment options. While some guests observe the exterior and public areas appear a bit worn and in need of maintenance, the hotel consistently delivers on its promise of a good night's sleep with comfortable beds and generally clean rooms. It is an ideal choice for families due to its spacious and often interconnecting rooms, and for sightseers looking for a base to explore nearby attractions like Longleat and Bath. Business travelers also find it suitable for its quiet environment and accessibility. To ensure a smooth experience, guests are advised to familiarize themselves with the specific parking procedures upon arrival and consider booking a Premier Plus room for enhanced amenities.

Facilities & Amenities
Guests appreciate the hotel's practical amenities, though some areas show signs of wear. The availability of lifts is convenient for accessing rooms and the reception area, which is located on an upper floor. While basic Wi-Fi is provided, some guests found it slow or unreliable, suggesting an upgrade to the premium service might be necessary for consistent connectivity. Rooms are equipped with tea and coffee making facilities, and Premier Plus rooms offer additional perks such as a coffee machine, small fridge, and complimentary water. Vending machines are also available for quick purchases. However, some guests noted issues with the air conditioning, finding it ineffective or noisy, and rooms often lack the ability to open windows for fresh air.

Cleanliness & Room Comfort
Room comfort is a highlight for many guests, with the beds consistently praised as exceptionally comfortable, ensuring a restful night's sleep. Many rooms are described as spacious, including family rooms that offer ample space. While some guests found their rooms clean and well-equipped with pleasant toiletries and thoughtful touches like chocolates, others reported issues such as hairs in the bed or bath, dust on surfaces, or general signs of wear like marks on walls and worn bathrooms in need of refreshment. Noise levels are generally low, with good soundproofing noted by many, though some experienced noise from corridors, the street, or even roof units. A common complaint is the inability to open windows, leading to a lack of fresh air and sometimes a musty smell, with reliance on potentially ineffective or noisy air conditioning.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback, with the breakfast being a particular highlight for many. Guests frequently praise the all-you-can-eat buffet for its variety and quality, including hot cooked items like bacon and sausages, as well as continental choices. The breakfast staff are often commended for their efficiency in keeping items replenished and for their friendly service, with children eating free being a significant bonus for families. However, some guests noted that hot breakfast items could be lukewarm, and occasionally certain options were unavailable during busy periods. The evening meal in the hotel's restaurant is described as tasty and good value, especially with the meal deal, though a few guests found the food quality to be inconsistent or the restaurant atmosphere to be dark and in need of refurbishment.

Location & Accessibility
The hotel boasts an excellent central location within a modern retail park, offering immediate access to a wide array of restaurants such as Wagamama and Nando's, a cinema, and a supermarket. This makes it highly convenient for guests who prefer not to drive for meals or entertainment. The hotel serves as a great base for exploring popular attractions like Longleat and the city of Bath, as well as other surrounding towns. Parking is a significant topic, with guests noting it is free for hotel patrons upon registering their vehicle's license plate at reception. However, the shared car park can be very busy, especially during peak times, leading to difficulties finding spaces and occasional confusion or even fines if procedures are not followed correctly. Some guests found the parking instructions unclear, leading to unexpected charges.

Staff & Service
The staff consistently receive overwhelmingly positive reviews, frequently described as exceptionally friendly, helpful, and attentive. Guests highlight their willingness to go above and beyond to ensure a pleasant stay, from providing a warm welcome and quick check-in to assisting with specific requests like room changes for privacy, storing bikes, or accommodating Amazon deliveries. The team is praised for their professionalism, cheerful demeanor, and genuine interest in guests' well-being, particularly noted during breakfast service and in handling special needs, such as dietary allergies or mobility issues. While a few isolated incidents mentioned some staff being less helpful or appearing stressed, the overall sentiment is that the staff are a significant asset, making the experience memorable and enjoyable for many.

Additional Information
A recurring theme in guest feedback is the hotel's need for general maintenance and refurbishment, with observations of holes in walls, ripped wallpaper, dirty lifts, and a dated appearance in public areas, despite the hotel being relatively new. Some guests noted that the exterior also appears shabby. The hotel offers interconnecting rooms, which are highly valued by families for privacy and convenience. Guests should be aware that room servicing is not automatic; a request must be made at reception, or a "Please make up my room" tag must be displayed. The hotel has a strict no-pet policy for animals, though it is accommodating for guests bringing bikes into their rooms. Premier Plus rooms provide enhanced amenities, including a coffee machine and small fridge, offering a more luxurious experience.