Premier Inn Loughborough

This hotel is widely praised for its exceptionally friendly and helpful staff and its signature feature, the incredibly comfortable beds, which many guests describe as the best they've ever slept in. Guests consistently highlight the hotel's overall cleanliness and the excellent dining options, particularly the breakfast. Its central location makes it an ideal choice for various traveler types, including families attending events or exploring the area, business travelers seeking convenience, and couples looking for a comfortable and welcoming stay. Sightseers and those attending university events also find the location highly advantageous. To ensure a smooth experience, guests should be aware that parking is off-site, though conveniently located, and that the standard check-in time is 3 PM, which some have found to be a little late. The hotel maintains a consistently high standard, making it a reliable and pleasant choice for many.

Facilities & Amenities
The hotel offers several convenient facilities and amenities to enhance guest stays. A lift provides easy access to all floors, and a bar is available, with some guests appreciating its late closing hours or even 24-hour service. While some rooms feature effective air conditioning, a few guests noted issues with rooms being too warm or a persistent hum from the unit. Vending machines are on-site for quick purchases, though one guest found the price of bottled water excessive. The hotel provides free Wi-Fi, but this is a recurring point of mixed feedback; many guests reported it to be slow, terrible, or even non-existent in certain rooms, with some suggesting a service blackout in the area. The bar's drink selection also received some criticism, with a lack of non-alcoholic options or common beverages like orange juice.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness, noting that rooms and common areas are well-maintained. The spacious rooms are frequently highlighted, providing ample space for relaxation. A standout feature for many is the exceptional comfort of the beds and pillows, ensuring a restful night's sleep. Rooms generally offer good temperature control, allowing guests to adjust to their preference, and include tea and coffee facilities. However, feedback on noise levels is mixed; while some rooms are described as quiet, others report disturbances from upstairs neighbors, street noise, or the sound of pipes. Some guests also noted issues with windows not shutting fully or lacking locks, leading to drafts or security concerns on lower floors. The bathrooms are functional, though some guests found them a little tired or in need of updating, and a few experienced temperamental showers or a slight room odour.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim. Most guests rave about the all-you-can-eat buffet, highlighting its extensive variety of both cooked and non-cooked options, including tasty eggs, bacon, sausages, hash browns, and fresh fruit. Many consider it excellent value, especially with the kids eat free policy, and appreciate the availability of vegetarian options. The hot food is consistently praised for its quality and freshness. While the restaurant atmosphere is generally described as relaxed and inviting, feedback on the dinner menu is more varied. Some guests found the evening meals to be good, with specific mentions of steak and fish and chips, but others noted the menu was quite limited, basic, or that the food quality, at times, resembled microwave meals. A few experienced slow service or temporary shortages of popular items during busy breakfast periods.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is within easy walking distance of the town centre, shopping areas, local pubs and restaurants, and the university, making it ideal for various purposes from leisure to academic visits. Its proximity to the train station and easy access to the M1 motorway further enhance its accessibility. While the hotel does not have its own dedicated parking, guests find the off-site parking options highly convenient. There are multiple public car parks directly opposite or very close to the hotel, including multi-storey and open-air options. These are generally described as reasonably priced and secure, with many guests appreciating the low overnight rates. Some minor points mentioned include the hotel's exterior looking a little tired and occasional noise from the nearby police station.

Staff & Service
The staff and service at this hotel receive overwhelmingly positive feedback, consistently highlighted as a major strength. Guests frequently commend the team for being exceptionally friendly, helpful, attentive, and efficient from arrival to departure. The quick check-in process is often appreciated, and staff are noted for going above and beyond to assist with requests and resolve issues, such as shower problems, spillages, or booking complications. Many reviews specifically praise the family-friendly service, noting how well staff interact with children. While the vast majority of experiences are positive, some guests reported instances of the hotel being understaffed, leading to longer waits for service in the bar or restaurant, and one severe incident involved a room cancellation and perceived rudeness from a staff member, which significantly impacted a guest's stay. However, the prevailing sentiment is one of excellent, dedicated service.

Additional Information
Guests should be aware of the hotel's 3 PM check-in time, which some find late, especially when arriving for events, and note that early check-in may incur an additional fee even if rooms appear ready. Conversely, the 12 noon check-out time is often appreciated, allowing for a relaxed morning. The hotel is generally considered good value for money, offering an affordable and comfortable stay. For security, guests appreciate the key card access required for entry to bedroom areas and operation of the lifts. While the hotel provides a consistent "standard Premier Inn" experience, some areas are noted as looking a bit tired or in need of refurbishment, with occasional reports of minor broken items. Despite efforts for quiet rooms, general noise from other guests, such as stomping or door slamming, can occasionally be an issue, particularly at night.