Premier Inn Leek Town Centre

This hotel stands out for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, making guests feel genuinely welcomed. Its central location in Leek is another signature feature, providing easy access to the town's amenities and serving as an ideal base for exploring the surrounding countryside and attractions like Alton Towers. The hotel is well-suited for families visiting local theme parks, offering comfortable and clean accommodations, and for sightseers or couples looking to explore the charming town of Leek and the beautiful Peak District. To enhance your experience, guests recommend taking advantage of the highly praised breakfast and noting that while parking incurs a charge, it is generally considered reasonable for the convenience.

Facilities & Amenities
The hotel offers a range of convenient facilities, though some guests note a lack of certain amenities. While there is no swimming pool or extensive fitness center, the hotel provides free Wi-Fi for guests to stay connected. Some upgraded "Premier Plus" rooms include a mini-fridge and a coffee machine, adding to in-room convenience. An iron and ironing board can be requested from reception. The hotel features a bar that serves bottled drinks, and a restaurant for dining. Guests appreciate the ease of check-in and check-out processes. However, some reviews mention issues with the lift area, describing it as unpleasant or undergoing maintenance, and some rooms have experienced issues with air conditioning functionality.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with comfortable beds and good quality sheets ensuring a restful sleep. The bathrooms are also noted for their cleanliness, fresh towels, and pleasant toiletries. Many appreciate the modern fixtures and the presence of a TV. However, a recurring concern is the room temperature, with many guests reporting rooms being too hot and stuffy, often due to sealed windows that cannot be opened for fresh air. Some also mention persistent noise from air filtration systems, other rooms, or corridors, which can disrupt sleep. While blackout curtains are effective, some specific issues like a leaking shower or a wobbly toilet have been reported in isolated instances.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality, variety, and freshness, with many guests describing it as one of the best among similar hotels. Options include hot cooked items, and there are good gluten-free, vegetarian, and vegan options available. The breakfast staff are frequently commended for their attentiveness and friendly service. The evening meal in the hotel's restaurant receives mixed feedback; while some guests enjoy the food quality and selection, others find the menu limited and service slow at times. The bar primarily offers bottled beers, with no draught options. Despite some criticisms, many guests find the meal deals to offer good value.

Location & Accessibility
The hotel boasts an excellent central location in Leek, placing guests within easy walking distance of numerous shops, pubs, and restaurants. It serves as a convenient base for exploring the town itself, as well as being a popular choice for those visiting Alton Towers or the beautiful Peak District and areas like The Roaches. On-site parking is available, which is a significant convenience, though it comes with a daily charge. While the cost is generally considered reasonable, some guests find the parking spaces to be quite narrow or limited, especially during busy periods. The hotel's position on a main road is noted, but noise from traffic is rarely reported as an issue.

Staff & Service
The staff at this hotel are consistently highlighted as its greatest asset, receiving overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the attentive service from reception staff, who are described as welcoming and efficient during check-in and check-out. The restaurant staff, including chefs and servers, are also singled out for their positive attitude and willingness to accommodate requests. Housekeeping staff are noted for their efficiency and pleasant demeanor. Many reviews emphasize that the staff go above and beyond to resolve issues, provide recommendations, and ensure a comfortable and enjoyable stay for all guests, including families.

Additional Information
The hotel is housed in a converted older building, giving it character, though some areas may show signs of wear. Guests should be aware that while the hotel aims for comfort, some rooms have sealed windows that cannot be opened, which can lead to stuffiness, and the air conditioning system may not always function optimally. There have been instances of maintenance work occurring, such as addressing water leaks or lift repairs, which can occasionally impact guest experience. For families, the dining area sometimes provides coloring facilities for children. Some guests have noted that while the hotel is generally well-maintained, certain elements like carpets could benefit from updating.