Premier Inn Hinckley

This hotel offers a welcoming stay, distinguished by its canal-side location and the convenience of an adjacent pub and restaurant. Guests consistently highlight the exceptional friendliness of the staff, the reliable cleanliness of the rooms, and the comfort provided by the beds. The availability of ample parking is also a significant advantage, making arrivals and departures smooth. Its strategic position makes it an excellent choice for families seeking easy access to local attractions and amenities, as well as for business travelers needing a comfortable and quiet base. Sightseers and those exploring the area will find its accessibility to motorways and nearby points of interest highly beneficial. To enhance your experience, it is advisable to inquire about refurbished rooms upon booking, as some older rooms are noted, and be prepared for potential inconsistencies with the Wi-Fi service. Booking meal times at the adjacent restaurant is also recommended due to its popularity.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities. While basic amenities like a kettle and hairdryer are generally available in rooms, some visitors noted the absence of an information pack detailing hotel services or meal times. The Wi-Fi service receives frequent criticism, with many guests reporting poor or inconsistent connections, even when opting for the premium paid service. Air conditioning functionality also varies, with some finding it effective and others reporting it to be noisy or non-functional, leading to uncomfortable room temperatures. A significant point for guests with mobility needs or heavy luggage is the lack of an elevator, requiring them to carry items up stairs to upper floor rooms. Additionally, some services like room service or automatic replenishment of in-room tea and coffee supplies are not standard and must be specifically requested from reception.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. A standout feature for many is the exceptional comfort of the beds, often described as very comfortable and ensuring a good night's sleep. However, feedback on room condition is mixed; while some rooms are noted as refurbished and pleasant, a significant number of reviews mention that rooms appear dated and in need of an update or refresh, with some reporting issues like peeling paintwork or worn furnishings. Noise levels are generally reported as quiet, contributing to a peaceful rest, though some guests have experienced disturbances from thin walls, noisy air conditioning units, or occasional alarms. Issues with heating functionality and shower pressure or temperature fluctuations have also been noted by some visitors, impacting overall comfort.

Dining & Food Quality
Dining experiences at the hotel, primarily at the adjacent restaurant (often a Brewers Fayre or Marina pub), receive varied feedback. Many guests find the food quality to be good, especially appreciating the meal deals which offer excellent value for money. The breakfast is frequently highlighted as very good, with a decent selection of cooked and continental items, though some guests have reported issues with cold food or limited options, including a lack of milk alternatives. It is often necessary to book a table or time slot for breakfast and dinner due to the restaurant's popularity, and some guests have experienced long waits or disorganised service during busy periods. While the restaurant provides a convenient option, some visitors note that the atmosphere can be very loud, particularly with children, and that room service for meals is not automatically provided.

Location & Accessibility
The hotel boasts an excellent location that is highly convenient for various purposes. It offers easy access from the motorway, making it a practical stop for travelers. A significant advantage is the ample free parking available on-site, though some guests have noted occasional issues with other vehicles obstructing access or poor lighting in certain areas of the car park at night. The hotel's position next to a canal provides pleasant views and opportunities for walks, contributing to a relaxing atmosphere. It is also well-situated for visiting local attractions such as Mallory Park racing circuit, the Triumph factory, and is considered a good base for events at the Birmingham NEC. The town centre is also within a short driving distance, offering additional dining and shopping options.

Staff & Service
The staff and service at this hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently commend the friendly staff for their welcoming demeanor, helpfulness, and attentiveness. The check-in process is often described as swift and efficient, contributing to a smooth arrival experience. Guests appreciate the staff's willingness to go above and beyond, such as assisting with Wi-Fi issues, providing local recommendations for dining and activities, and accommodating special requests like delivering extra pillows or storing freezer blocks. Many instances are cited where staff members calmly and professionally handled challenging situations, demonstrating a strong commitment to guest satisfaction. This dedication to providing excellent customer service creates a warm and inviting atmosphere that makes guests feel valued and well-cared for throughout their stay.

Additional Information
Guests with young children should be aware of the hotel's room allocation policies, as some have reported being assigned rooms on upper floors without elevator access, making it challenging to transport prams and luggage. There have also been recurring issues with key card reliability, leading to multiple trips to reception for re-activation. Some visitors have noted unpleasant smoking smells in certain rooms, suggesting a need for better ventilation or enforcement of non-smoking policies. While heating is generally available, a few reviews mention persistent heating issues in specific rooms, requiring the provision of portable heaters. Additionally, concerns have been raised about the car park lighting in some areas, which could be improved for guest safety during evening hours. The hotel does offer a charity box for duck food, allowing guests to feed ducks on the nearby canal.