HOTEL PASSION SECRETS VILLAS AND SUITES

This hotel is widely regarded as an excellent choice for couples seeking a private and intimate getaway, often for short stays, due to its modern, attractive, and well-equipped rooms designed with romantic encounters in mind. Guests frequently praise the overall concept and the appealing decor. While many appreciate the comfortable accommodations and the range of in-room amenities, a significant recurring theme is the presence of noise, both from outside the building and from within the hotel itself. The staff receives mixed reviews, with some highlighting their attentiveness, while others express frustration over perceived rudeness and issues with mandatory charges. To ensure a smoother experience, it is advisable to clarify all potential charges, especially mandatory tips on card payments, and to inspect your room upon arrival for all advertised amenities, such as a working jacuzzi or TV remote.

Facilities & Amenities
The hotel offers a range of modern facilities designed to enhance guest comfort and entertainment. Rooms are typically equipped with speakers and televisions that include access to streaming platforms like YouTube, along with free internet access. Many guests appreciate the inclusion of thoughtful toiletries such as toothbrushes, soap, combs, and mouthwash, adding to the convenience. The aesthetic appeal of the rooms, often featuring mirrors and a contemporary design, is frequently highlighted. However, feedback on certain amenities is mixed; some guests report issues with jacuzzis not functioning correctly or speakers intermittently disconnecting. There are also mentions of inconsistent hot water supply in showers and challenges with the lighting in some rooms, particularly sensor-activated bathroom lights that remain on for extended periods.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many describing the rooms as very clean, hygienic, and well-maintained. However, some isolated incidents of finding a hair on the bed, dry semen on the headboard, or issues with dirty towels and sticky floors have been reported. The rooms are consistently praised for their spaciousness, attractive decoration, and overall comfort, often featuring comfortable beds and a modern design conducive to relaxation. Despite these positives, a significant and recurring concern is the high noise levels. Guests frequently report disturbances from street noise, loud conversations in hallways, and sounds from staff activities, including music and machinery, which can severely impact sleep quality. Some also note that mattresses can be quite firm, and there are occasional comments about the bathroom lacking sufficient privacy or having a slippery shower floor.

Dining & Food Quality
The hotel offers dining options that receive mixed but generally positive feedback regarding food quality. Many guests find the food to be tasty, of good quality, and appreciate the convenience of 24-hour room service. Specific items like pizza are sometimes highlighted for their taste. However, there are notable criticisms regarding the flavor of certain dishes, with some guests describing the food as bland or lacking authentic taste, such as chilaquiles sauce or ranchero eggs. Portions are occasionally described as small, and some guests have received drinks that were not adequately chilled. While the service is often commended, there have been instances where the food was served cold, or the overall dining experience did not meet expectations, particularly concerning the value for money.

Location & Accessibility
The hotel's location is often cited as a major advantage, with many guests finding it to be central and easily accessible, which facilitates reaching various points of interest. The availability of covered and controlled parking is a significant convenience for those traveling by car. However, the surrounding area draws mixed opinions regarding safety; some guests have reported feeling unsafe or experiencing incidents outside the hotel, which can impact their overall perception of the location. Additionally, some visitors have noted that the parking spaces can be small or uncomfortable, and there have been instances where the parking area was full, causing inconvenience. The accessibility for larger vehicles, such as those with dry boxes, has also been mentioned as a potential issue.

Staff & Service
The staff at the hotel receives varied feedback, with many guests commending their attentiveness, friendliness, and overall helpfulness. The service is often described as good, and guests appreciate the staff's willingness to assist with requests and their efficient handling of forgotten items. However, a significant number of reviews highlight negative interactions, particularly concerning the reception staff, who are sometimes described as rude, unhelpful, or dismissive. Guests frequently report issues with slow check-in processes, leading to long waiting times, even with prior reservations. There are also widespread complaints about mandatory tips being added to bills without consent and persistent problems with invoicing, making it difficult for guests to obtain proper receipts. Furthermore, the noise generated by staff in hallways, especially during early morning hours, is a common point of contention.

Additional Information
Guests should be aware that the hotel primarily operates with a focus on short-stay or hourly rentals, which influences its operational style and guest experience. The check-in time is noted as being relatively late, typically around 3 PM, and guests have reported significant waiting times even when rooms are reserved in advance. Another recurring issue is the hotel's cleaning policy; rooms are not automatically cleaned daily, nor are towels or water replenished unless specifically requested by the guest. This can be an inconvenience for those staying multiple nights. While the hotel generally provides a pleasant environment, these specific operational aspects are important for potential guests to consider for a smoother stay.