PARKROYAL Melbourne Airport

This hotel is highly regarded for its exceptional location directly connected to the airport terminal via a convenient airbridge, making it an ideal choice for early morning flyers, late night arrivals, and transit travelers. Its signature feature is the unparalleled ease of access to flights, allowing guests to minimize travel stress. Guests consistently praise the spacious rooms and the generally friendly staff. The hotel is well-suited for families due to its comfortable and generously sized accommodations, and for business travelers seeking efficiency. To enhance your stay, it is advisable to confirm breakfast inclusions and be aware of the mini-bar's sensor-based charging system, as items may be billed if merely moved.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the well-equipped gym and the inviting indoor pool, which includes a jacuzzi, sauna, and steam room for relaxation. Rooms are thoughtfully appointed with blackout blinds to ensure a restful sleep, ample luggage racking, and a coffee maker for in-room refreshments. While most guests find the TV large and modern, some have reported minor issues with connectivity. The availability of numerous USB charging points is a welcome modern touch. Some guests noted that the mini-bar items are chargeable and have sensors, leading to unexpected charges if products are simply moved.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as clean, spacious, and comfortable. The beds are frequently praised for being very comfortable and cozy, often featuring high-quality linens. Most guests report that the rooms are surprisingly quiet despite the hotel's airport location, thanks to effective soundproofing. However, some guests have noted occasional issues, such as mold or scum in the bathroom, or minor cleanliness oversights like a dirty coffee cup or sticky surfaces. While bathrooms are generally described as large and spacious, some are considered a little dated. A few guests experienced issues with air conditioning not cooling effectively, leading to rooms being too warm.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The main restaurant, Airo, is frequently highlighted for its excellent food, with many guests praising the delicious dinner offerings and high-quality dishes like Angus steak, pork belly, and lamb rack. The breakfast buffet is often described as extensive, with a good variety of choices including an omelette station and barista coffee. However, some guests have reported slow or inattentive service during breakfast, and a few found the buffet to be expensive. Room service is noted for its good quality and generous portions, though some guests experienced long wait times, and a few found the options limited for specific dietary needs.

Location & Accessibility
The hotel's central location directly opposite the airport terminals is its most significant advantage, offering unparalleled convenience for travelers. Guests consistently highlight the ease of access, with a short walk across a connecting bridge directly to the airport. This proximity is particularly beneficial for those with early morning flights or late night arrivals, eliminating the need for shuttle buses or taxis. While parking is available, some guests found it expensive and noted that ongoing airport construction can make navigating to the hotel entrance confusing. Despite the construction, the direct pedestrian link remains highly valued.

Staff & Service
The hotel staff generally receive high praise for their friendliness, professionalism, and helpfulness. Guests frequently commend the quick check-in and smooth check-out processes, which contribute to a stress-free experience. Many appreciate the staff's attentiveness, including their willingness to accommodate requests and provide prompt responses to inquiries. Loyalty program members often report receiving accommodation upgrades and welcome amenities. However, a few guests experienced issues such as slow service at the bar, or isolated incidents of staff being perceived as rude or unhelpful during problem resolution. Some also noted delays in the refund of security deposits.

Additional Information
Guests should be aware of the hotel's policy regarding deposits, which are typically held upon check-in and can sometimes take longer than expected to be refunded. Ongoing renovations at the airport and within the hotel may occasionally impact access or dining arrangements, with some guests noting temporary dining areas. The mini-bar operates with sensors, meaning items may be charged if simply moved, even if not consumed. While the hotel offers day use rooms and flexible late check-out options, these may incur additional charges. Some guests have reported challenges with contacting the hotel for issues after departure, indicating a need for improved post-stay communication.