Park View House

This hotel offers an affordable and strategically located option for visitors, making it a popular choice for those seeking value for money in the city. Its signature feature is the combination of its competitive pricing with convenient parking and excellent access to public transport, appealing particularly to budget travelers, families, and groups of friends looking for a practical base for short-stay visits. While the self-service check-in system is generally smooth, guests should be prepared for a largely unmanned experience. Reviews highlight a mixed bag regarding room condition and noise levels, suggesting that expectations should be managed. To enhance your stay, it is advisable to bring earplugs if you are sensitive to noise and to confirm the functionality of in-room amenities upon arrival, as some guests have reported minor issues. The hotel’s focus on affordability and accessibility makes it a suitable choice for those prioritizing cost-effectiveness and location over luxury amenities.

Facilities & Amenities
The hotel operates on a self-service model, with a key system for access that most guests find easy and convenient, though some initially experience confusion. Many rooms are equipped with a mini-fridge, microwave, and kettle with tea and coffee facilities, which are appreciated for convenience, although some guests noted issues with the fridge not being cold enough or kettle plugs not reaching sockets. Wi-Fi connectivity receives mixed feedback, with some finding it reliable while others report it as not working or having a poor signal. Parking is a significant draw, often described as free and conveniently located at the rear of the property. However, the absence of a lift means guests must navigate stairs, which can be challenging, especially for those with heavy luggage or mobility issues. Room TVs are present, but their functionality varies, with some guests reporting no signal or small screens.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests describe their rooms as clean and hygienic, a significant number report issues such as mold on windows or in bathrooms, damp or musty smells, and general signs of being dirty or uncleaned, including dust and stains. Room conditions vary widely; some are praised for being spacious and bright, while others are described as small, dark, outdated, or located in basement areas with poor views or no windows. Bed comfort is a frequent point of contention; many find the beds uncomfortable, describing them as hard, with springs that can be felt, or having thin mattresses. Disturbingly, some reviews mention the presence of bed bugs, leading to itchiness and poor sleep. Noise levels are a recurring concern due to thin walls, allowing guests to hear neighbors clearly, along with noisy showers, street noise, and the banging of fire doors.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, being described as convenient, good, and strategic. It offers easy access to the city center and various attractions, with bus stops directly outside and tram stations just a few minutes' walk away. This makes exploring the city straightforward for guests. Proximity to essential amenities like a large Tesco supermarket and other shops and restaurants is also frequently mentioned as a benefit. Additionally, the hotel is situated opposite a park, providing a pleasant green space. Parking is a significant advantage, with free and secure options available at the rear of the property, though some guests noted initial confusion regarding access to the parking area. Overall, the hotel's position is ideal for those who wish to utilize public transport and have amenities within easy reach.

Staff & Service
Guest feedback on staff and service is quite varied, reflecting the hotel's unmanned operational model. While many guests praise the staff they did interact with as friendly, helpful, kind, and responsive to issues, others report a lack of customer service due to the absence of on-site personnel. The check-in and check-out processes, managed through a self-service system, are often described as smooth and easy, though some find them confusing or experience initial difficulties with key collection. Housekeeping receives mixed to negative reviews; some guests appreciate the provision of fresh towels and tea/coffee supplies, but many report that rooms are not cleaned daily, bed sheets are not changed, or that basic services like garbage disposal are inconsistent. Communication is primarily remote, which works well for some but leaves others feeling unsupported when immediate assistance is needed.

Additional Information
Several guests reported significant issues with the hotel's water supply, including instances of no hot water or no running water at all, which caused considerable inconvenience and frustration, particularly for those unable to shower. Some also noted noisy showers or low water pressure. Another recurring concern involves fire alarm incidents, with false alarms occurring, sometimes in the early morning, and a perceived lack of immediate staff response, leading to guests waiting outside. The hotel's refund policy has been a point of contention for some, with reports of difficulties or refusals when attempting to cancel bookings or seek compensation for service failures. Guests should be aware that the hotel operates with minimal on-site staff, meaning immediate assistance for such issues may not be available, requiring remote communication for resolution.