Novotel Edinburgh Park

The hotel's exceptional transport links, with direct access to tram and train stations just a short walk away, make it a highly convenient base for exploring Edinburgh and reaching the airport. This accessibility is a recurring highlight for guests. The hotel is ideal for sightseers and tourists looking for easy city access without staying in the bustling center, as well as business travelers due to its proximity to Edinburgh Park. Families also find it suitable, appreciating the facilities and quiet location. Guests consistently commend the friendly staff, clean and comfortable rooms, and the excellent leisure facilities, particularly the swimming pool. To maximize your stay, consider purchasing a tram day pass for unlimited travel, and be aware that while parking is available, it incurs a daily fee.

Facilities & Amenities
The hotel offers a range of well-regarded facilities that enhance the guest experience. A significant highlight for many is the swimming pool, often described as lovely, warm, and a great hit with families and children. Complementing the pool are a sauna and steam room, providing relaxing options after a day of exploring, though some guests noted occasional issues with the steam room's heat or the sauna's functionality. The fitness center is also available, equipped with modern machines for those wishing to maintain their workout routine. Guests appreciate the convenience of free Wi-Fi throughout the hotel, ensuring connectivity. While most find the bar area pleasant, some mention its early closing times. Rooms are generally equipped with a fridge and coffee maker, adding to guest comfort, though some reported issues with the coffee machine.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, well-maintained, and fresh. The rooms are generally considered spacious, well-equipped, and modern, providing a comfortable environment for relaxation. Most guests find the beds very comfortable, ensuring a restful night's sleep, though a few found them to be a bit hard. Sofa beds in family rooms are noted to be comfortable but can be tight for older children. The bathrooms are frequently highlighted as luxurious, spacious, and modern, featuring powerful showers and sometimes soaking tubs. While many appreciate the blackout shades for light control, noise from nearby trains and trams is a recurring concern for some rooms, despite efforts at soundproofing. Issues with air conditioning not cooling sufficiently or being noisy were also mentioned by a few guests.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast service. Most guests describe the breakfast as very good, with a wide variety of choices available in a buffet style, including hot plates that are frequently refreshed. Many appreciate the quality and taste of the food, with some highlighting options like haggis and potato scones. However, some guests found the breakfast to be pricey if not included in their rate, and a few noted limited options for specific dietary needs or occasional issues with items being dry or undercooked. The restaurant offers good quality food, with guests finding meals tasty and portions generous, though some consider the menu to be a bit expensive for the style of dining. The bar area is also available for drinks, but some guests were disappointed by its early closing.

Location & Accessibility
The hotel's location is a major advantage, consistently praised for its exceptional accessibility. It is conveniently situated just a two to five-minute walk from both the Edinburgh Park tram stop and train station, providing effortless connections. Guests can reach Edinburgh city center in approximately 20 minutes by tram, and the airport is also easily accessible within 10 to 15 minutes. This makes the hotel an ideal base for both city exploration and convenient travel. Additionally, the hotel is located near the Hermiston Gait Retail Park, offering easy access to various shops, including supermarkets like Tesco and Aldi, as well as fast-food options like KFC and Krispy Kreme. Parking is available on-site, which is a significant convenience, though it is chargeable and can be limited during busy periods.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome received upon arrival and the efficient check-in process. Many reviewers commend individual staff members for going above and beyond, such as assisting with luggage, providing local information, or accommodating specific requests like room upgrades or late check-out. The team is described as professional and dedicated to ensuring a pleasant stay, with issues being addressed quickly and courteously. While the vast majority of feedback is overwhelmingly positive, a very small number of guests reported isolated instances of unhelpful or dismissive interactions, but these appear to be exceptions to the generally excellent service provided.

Additional Information
The hotel offers several notable features that contribute to a well-rounded guest experience. A pet-friendly policy allows guests to bring their dogs, though access to dining areas may be limited. For loyal patrons, the rewards program benefits are appreciated, with some guests receiving complimentary room upgrades or other perks. The hotel provides late check-out options, which many find highly convenient, especially before flights. Guests should be aware that while parking is available, it is a chargeable service, and spaces can be limited during peak times. The hotel also provides umbrellas for guest use, a thoughtful touch given the local weather. Some guests noted the presence of a destination fee, which covers certain amenities, though its value was debated by a few.